Jim Esbensen

Summary

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Over 14 years of professional experience in information technology management encompassing quality assurance management, test execution, requirements management, release Management, SDLC, and Defect Management

Experienced leader of global teams of quality assurance engineers and professionals for both service provider and enterprise IT organizations and business units

Significant experience in SDLC methodologies and best practices

Ability to manage multiple projects and teams simultaneously across different functional and technical areas

Proven abilities to cater to the needs of the business by translating business needs into technical requirements for implementation

Partnership vendor management, internal consultancy and leadership experience. 

Strong ability to quickly learn, manage and operationalize new technologies while fostering partnerships with multiple business units, executive teams and external partners.

Work History

Work History
Jan 2012 - Present

Manager iOS

Comcast Interactive Media

·Developed strategic development plans for offshore work in India, based on budget, project clearance, facilities, and existing standard operating procedures.

·Serve as Subject Matter Expert for the XfinityTV, Xfinity Sports and Play Now mobile applications for the iOS testing team

·Coordinated and executed testing on all iOS devices including all versions of iPad and iPhone and operating systems

·Utilize Charles to validate all API calls and output

·Established and implemented cross training for the Android team and iOS team on functionalities

·Implemented QA standards and procedures to the iOS application process

·Scrum Master for all QA meetings

·Participate in all meetings associated with the iOS releases

·Defined and maintained testing efforts with the automation team to ensure coverage on all features

·Performed Sanity testing on all Application releases in Production (Apple)

·Responsible for developing concise and accurate testing plans, procedures, test cases, determined usage needs, determined traceability, and validated traceability for each mobile app

Mar 2010 - Jan 2012

Lead Quality Assurance Engineer

Comcast Interactive Media

·Established and institutionalized standard QA development practices and processes within the enterprise technology organization.  Implemented standardized SDLC and defect lifecycle components.

·Developed strategic development plans for offshore work in India, based on budget, project clearance, facilities, and existing standard operating procedures.

·Utilized QA Best Practices methodology to drive requirements standardization and acceptance. 

·Maintained full ownership over complete QA program and processes for the websites.

·Established QA entrance/exit criteria for code acceptance and sign off in the various SDLC stages.

·Established the QA SLA and footprint in the SDLC for the Agile methodology created

·Subject Matter Expert for the XfinityTV.com and Comcast.net websites

·Implemented and maintained the OS/Browser/Platform algorithm for all testing efforts

·Created and maintained Vendor Relationship for third party software utilization

·Established and maintained QA presence in Backlog Grooming, Sprint Planning, Sprint Retrospective and S2 meetings

·Created and maintained QA SLA for defect management life cycle. 

Responsible for developing concise and accurate testing plans, procedures, test cases, determined usage needs, determined traceability, and validated traceability

Mar 2008 - Mar 2010

Lead Quality Assurance Engineer

Comcast Cable

·Developed full business requirements, use cases, test strategy and development strategies.

·Created and maintained resource talent pool to establish consistent resource allocation.

·Established SLA for defect severity for the third party software vendor.

·Subject Matter Expert for all Legacy project efforts.

·Created strategic development plans for offshore work in India, based on budget and project needs.

·Coordinated and tracked multiple test efforts simultaneously for various efforts

·Managed test executions and reporting for all efforts assigned to the billing application team.

·Performed gap analysis on the team member’s performance.

·Implemented an action plan to cross train and enhance the skill sets of the team members.

·Established project plan milestones coordination of downstream efforts.

·Subject Matter Expert for the Service Test Application

·LPA for HP Quality Center Test Tool Application and the Direct Net Application

·Designed, executed and maintained automated test scripts for Web Services testing using Service Test and Soap UI and QTP

·Executed SQL reports to collect data from a Shadow database via Oracle based applications.

·Leveraged Citrix Farm application to conduct parallel testing for mainframe application located remotely.

·Executed data mining queries using 3270 application (Chameleon) 

Mar 2004 - Apr 2007

Lead Quality Assurance Analyst

Iron Mountain Inc.

·Responsible for Test Environment development (new and regression tests)

·Evaluated all projects in release for environment changes and completed as necessary

·Interacted with all applications groups to accommodate new/existing changes to programs/modules

·Aligned with Configuration Management to assess the stability of the release and promotion of modules to production

·Responsible for developing concise and accurate testing plans, procedures, test cases, determined usage needs, determined traceability, and validated traceability

May 2003 - Apr 2004

Quality Assurance Engineer

Fiserv Inc

·Responsible for Test Environment development (new and regression tests)

·Evaluated all projects in release for environment changes and completed as necessary

·Interacted with all applications groups to accommodate new/existing changes to programs/modules

·Aligned with Configuration Management to assess the stability of the release and promotion of modules to production

·Responsible for developing concise and accurate testing plans, procedures, test cases, determined usage needs, determined traceability, and validated traceability

Mar 2002 - May 2003

Corporate Applications Quality Assurance Testing Specialist II

Independence Blue Cross

·Co-Partner in development and implementation of internal Software Quality Assurance team

·Developed and maintained all SQA documentation (SQA Plan, Procedures, Policy, etc).  Trained all resources on SQA processes.

·Established metrics to measure process implementation and compliance. 

·Partnered with SEPG for continuous process improvement for the entire System Development Life Cycle

·Responsible for monthly Test Case development

·Interacted with all applications groups to accommodate new/existing changes to programs/modules

·Responsible for developing concise and accurate testing plans, procedures, test cases, determined usage needs, determined traceability, and validated traceability.

Jan 2001 - Nov 2001

Software Quality Engineer

MEDecision

·Developed and maintained all SQA documentation.

·Tested GUI applications for a client server application

·Performed Systems and Acceptance testing of all applications

·Tested Web based applications

·Established metrics to measure process implementation and compliance. 

Nov 1998 - Jan 2001

Software Test Engineer

The Vanguard Group

·Completed SEI-CMM comprehensive training to act as CMM Assessor and subsequently trained additional Assessors for CMM Level II and CMM Level III Assessments. 

·Tested COBOL, CICS, Client Server, SQL, DB2, and HTML languages, Relational Databases, and Batch testing

·Assisted with all tactical releases and elevations using functional test methods

·Tested Mainframe Applications on an NT Platform using ad hoc and regression methods

·Documented and tracked all defects.

·Created and maintained the QA footprint in the SDLC process

·Created test cases in a scalable, traceable manner

Education

Education
Mar 2009 - Present

Masters of Science

Colorado State University

Certifications

Certifications

Advanced Quick Test Pro and Advanced Service Test

Mercury

Advanced Quick Test Pro and Advanced Service Test

Mercury

Dale Carnegie Leadership Program

Dale Carnegie

Software Tester - Foundation Level

ISTQB