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If you are looking for a hard worker, a team player, and someone with superior analytical skills in the world of banking and finance, you are looking for me. I am a recent University of West Florida graduate, with a Bachelor of Science in Economics, and I am ready to use my education and experience to help your organization prosper. My qualifications will make me an excellent candidate for a position within your organization. Throughout college, I worked as a customer service representative at multiple retail locations and feel that this experience, combined with my education in finance and economics, will allow me to excel in the banking and finance industry. Call me today at 404-218-7838.


Aug 2005May 2011

Bachelor of Science

University of West Florida


  • Policy, Analysis and Formulation- Team Leader for the Capsim Simulation Experience: Assigned weekly tasks to each group member depending on their strengths and abilities- Coordinated group meetings  to discuss and plan for the  project- Earned 3rd place out of 15 groups, with an overall grade of 93%  
  • Environmental Economics- Survey creation: researched, prepared, edited and implemented a 14 question survey to over 50 subjects to get a thorough understanding of the possible economic value a football team could bring to the University of West Florida campus- Complete knowledge of Qualtrics survey program. Website can be found at: Prepared a simple linear regression model of the results, which explained subjects' maximum willingness to pay for implementing a football program on campus - Prepared a cost benefit analysis on multiple projects throughout the semester, in both verbal and written format
  • Business Forecasting- Forecasting of multiple models including: exponential smoothing, regression analysis, and ARIMA  - Implementation of high level statistics - Data mining and analysis 
  • Natural Resource Economics -  Learned the role of the Food and Drug Administration and the Environmental Protection Agency-  Wrote a 7 page research paper on the importance of creating sustainable resources in America- Earned an overall course grade of an A

Work experience

Feb 2012Present


  • Provide excellent customer service and maintain a high customer service rating
  • Excellent attention to details including verifying identification of customers and the validity of banking documents such as checks
  • Efficiently handle large volumes of transactions every day including opening new accounts, cashing checks, and making deposits while maintaining a high degree of speed and accuracy 
  • Handle large amounts of confidential documents and files every day in a secure and professional manner
Apr 2010Jul 2011

Customer Service Representative

  • Exercised superior customer service skills, involving smiling and greeting each customer who enters the establishment, keeping a calm and friendly demeanor during peak times, and ensuring each customer leaves happy and satisfied
  • Kept an accurate account of all monetary transactions and ensured all money was accounted for at the end of each shift 
  • Excellent time management and multi-tasking skills: interacted with customers, took orders, and prepared food simultaneously
  • Responsible for weekly inventory counts of all ingredients and supplies
Apr 2007Feb 2008

Customer Service Representative

Kohl's Department Store
  • Resolved customer requests, questions and complaints quickly and efficiently, which required fast analysis of situations to determine best use of company resources
  • Served as liaison between the customers and various departments and upper management 
  • Solicited sales of new merchandise
  • Solid understanding of Kohl's computer system 
  • Multi-tasking skills used on a daily basis
  • Excellent communication skills and problem solving abilities
  • Stocked and organized all new merchandise
  • Strong mathematical skills

Bookstore Sales Associate

University of West Florida Bookstore

(Seasonal Employee)

  • Thorough understanding of bookstore layout and inventory
  • Replenished stock and kept area clean and orderly
  • Set up book and merchandise displays
  • Acted as a liaison between the customers and supervisor in the supervisor's absence 
  •  Unpacked merchandise and verified invoices
  • Cleaned, packed and arranged shipping of overstock items 


Knowledgeable in Statistical Computing Software
 “R” Java based program SAS: Forecasting and Econometrics     
Team Player
Group leader for multiple class projects throughout my time at the University of West Florida. 
Customer Service
Years of training and experience serving the public in everything from serving food to advising customers on a specific purchase. 
Computer Proficient
Comfortable using Microsoft Office Word, Excel, Access and Powerpoint.

Portfolio: UWF Relevant Classes


Janice Williams

Tom Asbury II

Holly Leeds

Cathy Rust