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Summary / Cover Letter

I have more than 10 years of experience in managing I.T. and in seeking ways that I.T. can be a proactive member of an organization. I also have several years of experience implementing lean principles / Six Sigma into I.T. to improve overall efficiencies and increase user satisfaction.I can lead technical as well as non-technical staff and I can communicate across all levels of an organization, from shop floor to CEO. I also enjoy working directly with end-users and helping them solve their technology related issues.

As a strong advocate of knowledge sharing and internal employee development, I have developed training plans and content for technical staff as well as end-users. I have utilized single point lessons, department “playbooks”, standard work, internal and external training to accomplish my knowledge sharing and development goals.This has helped insure the continuity of I.T. support as well as the personal and professional growth of the employees.

I have worked on, and led, many software implementation and integration projects including: SAP, custom MES utilizing VB / Java, SQL and Rockwell software, custom HRIS as well as “off the shelf” HRIS applications, reporting systems (Cognos, SQL, Crystal), employee suggestion system applications, and many others. I have also led projects to install new infrastructure, upgrade hardware, implement new hardware, and upgrade operating systems.

Some of my accomplishments include:

·Researched, selected, and implemented a digital signage system at Daimler Trucks to facilitate employee communications and metrics reporting

·Led implementation of network infrastructure, pc’s, MES in $65 million facility expansion

·Project lead for the implementation of SAP Financials into facility (conversion from mainframe based purchasing system)

·Development and implementation of custom MES:

oMonitoring machine utilization (OEE)

oKPI tracking

oProduction scheduling

oMaterial trigger system

oProduction reporting

·Decreased department spending by >$84,000 in first year by setting up a supplies tool-crib, reducing or eliminating unnecessary service contracts, outsourcing network cabling

·Worked with a cross functional team to design and implement an employee suggestion system. This system has generated thousands of employee suggestions and saved Daimler Trucks > $200,000.

·Implemented reporting metrics for measuring the quality of service provided by my department.I used this information to develop training for end-users, add or replace hardware, reduce / increase help desk staff, etc. Some of these metrics were:

oAverage time to work order completion by technician

oNumber of repeat problems per user / device

oNumber of issues by functional department

·Implemented lean management principles in my department

oStandard work / process documentation (playbooks, single point lessons, etc)

oProblem solving / root cause analysis (A3, Fishbone / Ishikawa, 5 Why’s)

o5S (labeling of equipment, parts organization, daily checks of area, etc)


Lean Management / Continuous Improvement
Certified in the Daimler version of the Toyota Production System.  Have implemented many lean principles in my department, been a part of several Kaizen events and have conducted two Six Sigma events. 
More than 10 years of experience leading technical and non-technical employees in a high pressure environment.  Have also led a number of project teams consisting of members from various departments (production, quality, I.T., HR, etc) as well as from different countries (America, Mexico, Germany, Canada, India). 
Business Ethics
Training at the graduate level in business ethics.  Member of the Kenan Institute for Ethics at Duke University.  Compete in Ethics Essay contests
Business Analysis
Capable of identifying potential areas for improvement and developing technologies that can help make business process more efficient and add greater value

Work experience

2000Jan 2009

Manager I.T. / Information Security Administrator / Six Sigma BB

Daimler Trucks North America

      Provide 24 x 7 Information Systems support to over 4,000 employees in a 1 million + square foot facility with over 1,000 networked and non-networked devices in a Windows 2000 / 2003 Active Directory environment.

  • Responsible for all aspects of Information Technology at the largest class 8 truck manufacturing facility in North America.
    • Information Security
    • Strategic planning
    • Help desk support
    • Vendor / contractor managemen
  • Serve on various management steering committees and / or act as champion (Plant Safety,  Employee Involvement, TOS, Six Sigma)

I.T. Technical Specialist

Daimler Trucks North America

- Designed and implemented the first plant Intranet site.- Provided software / hardware support for 1st shift operations.- Filled in for the IT Supervisor- Helped supervise and plan projects for the Systems Analyst and Systems Technicians


Systems Analyst / Programmer

Daimler Trucks North America

Provide general hardware / software / network support to the Cleveland facility. Write custom reports using Crystal Reports and MS Access. Develop manufacturing programs as needed.


Quality Auditor

Daimler Trucks North America

Investigated quality issues in production and implemented corrective actions to insure the issues did not reappear.

Jul 19961998

CNC Operator / Assembler

Daimler Trucks North America

Originally hired as a CNC Operator / Assembler.


Renee Campau

I have learned a lot from working with James on various projects. James has good leadership skills and is patient when teaching others. Through the six sigma program, I look up to James for advice when it comes to improving my skills as a green belt

Will Spencer

James and I worked together for several years when I was an IT Business Advisor and Systems Manager. He is an innovative and proactive manager and was an invaluable help to me on several projects. I recommend him for any position that requires tenacity, clear thinking and initiative

Edward Muniz

James is an accomplished and seasoned IT professional who really understands the big picture, business requirements, people, and how to connect it all with technology. I would recommend him for any IT related position

John Myers

James was an excellent IT manager of the Daimler Trucks North America TMP at Cleveland, NC. James ran a very efficient, coordinated, and smooth running IT department. Meeting all the goals and demands of DTNA @ Cleveland. James exercised great leadership skills. I highly recommend James Clark for any leadership role. I worked with James for over 4 years

Ernie Schism

James is a dedicated individual with a focus on technology and business operations. He is extremely dependable and works very hard to accomplish the results required to meet the business needs. James is genuine and very easy to work with in a high stress environment. I highly recommend James for any technical management and/or engineering position.

David Moore

James was a very good, goal oriented manager. He was able to handle the responsibilities of running the IT department with limited resources and still maintain a high level of efficiency

Graham Young

James Clark is very skilled, very professional. He is able to work on multiple tasks simultaneously while maintaining a high degree of competence and attention to detail.. Excellent I.T. manager, excellent people manager.

William Hans, Jr

James is a very professional manager. He set the standard for quick and efficient response to IT trouble requests. He was forward thinking and always looking at ways to improve day to day processes. He had the responsibility of many projects for a very large manufacturing facility. I would highly recommend James in any position that would use his talents as a manager and lean coach


An experienced professional



Graduated summa cum laude (3.97 gpa).  President of Alpha Sigma Lambda National Honor Society



Gonzaga University

Principle Based Ethics,  Ethics in Marketing, Fundamentals of Business Ethics