Summary / Cover Letter

I have more than 10 years of experience in managing I.T. and in seeking ways that I.T. can be a proactive member of an organization. I also have several years of experience implementing lean principles / Six Sigma into I.T. to improve overall efficiencies and increase user satisfaction.I can lead technical as well as non-technical staff and I can communicate across all levels of an organization, from shop floor to CEO. I also enjoy working directly with end-users and helping them solve their technology related issues.

As a strong advocate of knowledge sharing and internal employee development, I have developed training plans and content for technical staff as well as end-users. I have utilized single point lessons, department “playbooks”, standard work, internal and external training to accomplish my knowledge sharing and development goals.This has helped insure the continuity of I.T. support as well as the personal and professional growth of the employees.

I have worked on, and led, many software implementation and integration projects including: SAP, custom MES utilizing VB / Java, SQL and Rockwell software, custom HRIS as well as “off the shelf” HRIS applications, reporting systems (Cognos, SQL, Crystal), employee suggestion system applications, and many others. I have also led projects to install new infrastructure, upgrade hardware, implement new hardware, and upgrade operating systems.

Some of my accomplishments include:

·Researched, selected, and implemented a digital signage system at Daimler Trucks to facilitate employee communications and metrics reporting

·Led implementation of network infrastructure, pc’s, MES in $65 million facility expansion

·Project lead for the implementation of SAP Financials into facility (conversion from mainframe based purchasing system)

·Development and implementation of custom MES:

oMonitoring machine utilization (OEE)

oKPI tracking

oProduction scheduling

oMaterial trigger system

oProduction reporting

·Decreased department spending by >$84,000 in first year by setting up a supplies tool-crib, reducing or eliminating unnecessary service contracts, outsourcing network cabling

·Worked with a cross functional team to design and implement an employee suggestion system. This system has generated thousands of employee suggestions and saved Daimler Trucks > $200,000.

·Implemented reporting metrics for measuring the quality of service provided by my department.I used this information to develop training for end-users, add or replace hardware, reduce / increase help desk staff, etc. Some of these metrics were:

oAverage time to work order completion by technician

oNumber of repeat problems per user / device

oNumber of issues by functional department

·Implemented lean management principles in my department

oStandard work / process documentation (playbooks, single point lessons, etc)

oProblem solving / root cause analysis (A3, Fishbone / Ishikawa, 5 Why’s)

o5S (labeling of equipment, parts organization, daily checks of area, etc)



Lean Management / Continuous Improvement

Certified in the Daimler version of the Toyota Production System.  Have implemented many lean principles in my department, been a part of several Kaizen events and have conducted two Six Sigma events. 


More than 10 years of experience leading technical and non-technical employees in a high pressure environment.  Have also led a number of project teams consisting of members from various departments (production, quality, I.T., HR, etc) as well as from different countries (America, Mexico, Germany, Canada, India). 

Business Ethics

Training at the graduate level in business ethics.  Member of the Kenan Institute for Ethics at Duke University.  Compete in Ethics Essay contests

Business Analysis

Capable of identifying potential areas for improvement and developing technologies that can help make business process more efficient and add greater value

Work experience

Work experience
2000 - Jan 2009

Manager I.T. / Information Security Administrator / Six Sigma BB

Daimler Trucks North America

      Provide 24 x 7 Information Systems support to over 4,000 employees in a 1 million + square foot facility with over 1,000 networked and non-networked devices in a Windows 2000 / 2003 Active Directory environment.

  • Responsible for all aspects of Information Technology at the largest class 8 truck manufacturing facility in North America.
    • Information Security
    • Strategic planning
    • Help desk support
    • Vendor / contractor managemen
  • Serve on various management steering committees and / or act as champion (Plant Safety,  Employee Involvement, TOS, Six Sigma)
1999 - 2000

I.T. Technical Specialist

Daimler Trucks North America

- Designed and implemented the first plant Intranet site.- Provided software / hardware support for 1st shift operations.- Filled in for the IT Supervisor- Helped supervise and plan projects for the Systems Analyst and Systems Technicians

1998 - 1999

Systems Analyst / Programmer

Daimler Trucks North America

Provide general hardware / software / network support to the Cleveland facility. Write custom reports using Crystal Reports and MS Access. Develop manufacturing programs as needed.

1998 - 1998

Quality Auditor

Daimler Trucks North America

Investigated quality issues in production and implemented corrective actions to insure the issues did not reappear.

Jul 1996 - 1998

CNC Operator / Assembler

Daimler Trucks North America

Originally hired as a CNC Operator / Assembler.




Graduated summa cum laude (3.97 gpa).  President of Alpha Sigma Lambda National Honor Society

2005 - 2006


Gonzaga University

Principle Based Ethics,  Ethics in Marketing, Fundamentals of Business Ethics