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James Atil

Telesale and Customer Service Rockstar

Summary

A vibrant and efficient telesales and customer service professional fuses his background in philosophy  to create  killer strategies that works ; with expertise in B2B  and B2C sales and customers service management  through team effort and collaboration in a given project that provides agile results.

Work experience

April 2017August 2017

Publishing Consultant

Author Solutions Philippines, Inc. - XLUS

Job Summary

My role is to provide publishing packages to authors that fist their book project, from publishing, distribution and  marketing.

Key Responsibilities

  • Provide end to end publishing consultation.
  • Offer tailored-fit publishing and marketing solutions to help authors achieve their dream book.
  • Assist published authors in their additional needs such as marketing, book order and additional manuscript. 
Feb 2016April 2017

Financial Solutions Specialist

AXA Philppines - BancAssure

Job Summary

My role is to strengthen and expand our  client reach through hyper-growth for new business in the branch as well as activating bank integration strategy.

Key Responsibilities

  • Provide end to end excellent financial needs analysis to prospects.
  • Offer tailored-fit financial solutions to help clients achieve their financial goals.
  • Assist existing clients'  policy  inquiry and complaints  by introducing to the right channels.
Jan 2015Jan 2016

Service Delivery Consultant 

Teletech Corp - Telstra-Foxtel

Job Summary

My role is to provide unparalleled customer service and to promote customer advocacy through out  Telstra's  customer  retention strategies.

Key Responsibilities

  • Provide end to end excellent customer service to Foxtel form Telsrtra customers.
  • Listen and understand why customer has called us and what matters to them.
  • Proactively identify raise and areas for process/policy improvement through the appropriate channels to prevent further customer issues.
Sep 2013Dec 2014

Customer Service Representative

Convergys Philippines Services - SoCal TWC

Job Summary

As a Representative I will make sure that all customers inquiries, complaints and technical issues with their phone, internet and TV will be resolved in a timely manner.

Key Responsibilities

  • Effectively address customer complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues.
  • Answer queries about new phone plans, discounts, service contracts, bundles, customer benefits and billing requirements.
  • Ensure that technical troubles are addressed quickly and effectively by basic T/S  or transfer customers to advance technical department for complicated problems.
Jan 2012Dec 2012

Business Development Manager

724Care, Inc

Job Summary

As a business development manager I work to expand the  company's product reach and profit revenues. I do this by identifying new markets and attracting new clients. Maintaining and building the company's sales pipeline and make sure that every week their is a new contract signed.

Key Responsibilities

  • Develop strategic plan and execute sales strategies by studying integration of new venture with company strategies and operations; examining risks and potentials.
  • Identify new market and attract new clients researches new business opportunities and client needs.
  • Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Oct 2010Jan 2012

 Lead Generation Specialist

724Care, Inc - FFG

Job Summary

Make sure to meet our team quota by delivering highly qualified face to face appointment to agencies  in various states base on the clients  business requirements.

Key Responsibilities

  • Cold calling 200 leads for Southern California residences every shift.
  • Identifies market potential by qualifying customers based on their demographics.
  • Closes sales by building rapport with potential customers,  explaining the nature of the appointment.

Skills

Customer Experience

Understands the  importance of  a customer’s end-to-end journey with the brand resulting from all their interactions during the customer life cycle. I  can identify what matters to the customers and  provided responses in a timely manner that  surpass  the brand's after sales service.

CRM

Familiar with Customer Relationship Management principles - interact with  customers, from receiving sales figures and data to finding out  views about the company – enabling to improve products and services as well as provide more efficient communication and customer service when needed.

Education

Jun 2014Mar 2015

B.Sc

University of Cebu

Bachelor of Science in Business Administration Major in Marketing 

Graduated       http://uc.edu.ph/index.php/academics-2/eteeap/

Referrences

Arabel Cruz                       Unit Manager               Philamlife Insurance                          Mobile 0917-998-6966

Celso Gamosa                 Branch Manager         Charter  Ping An Insurance               Mobile 0915-304-4877

Lusito Bacalso III            Account Manager       Maxicare Healthcare Corp.               Mobile 0917-854-0835