James Robertson

  • Auburn ME

Looking for a new challenge and company to partner with

Education

Education
1990 - 1991

Paul Smiths College

Ecology and Environmental Technology 

1985 - 1990

High School Diploma

Carrabassett Valley Academy

Work History

Work History
Oct 2014 - Dec 2014

General Manager

Emerson toyota

Responsibilities

  • Sales New and used Car
  • Service
  • Parts
  • Advertising
  • Hiring and training

Accomplishments

  • Brought Finance PVR (Per Vehicle Retail) from $600 per car to $1100 and at times reaching $1200 per car
  • Brought over all PVR (front, back and Doc fees) from $1700 to $2400 my 1st month and $2800 my second
  • Moved the Customer satisfaction rating in the sales department from 50 out of 73 dealers to 3rd my first month
  • Maintained new and used car volume
Nov 2007 - Oct 2014

Finance Director

Berlin City Toyota

Responsibilities

  • Maintaining  personal and over all F&I PVR
  • Maintaining high Customer satisfaction scores
  • Keeping Contracts in transit under 5 days
  • Managing the team of four and aiding in the Management of the showroom
  • Maintaining and keeping problem lists under control
  • Managing bank relations
  • Creating and overseeing all safeguarding policies

Accomplishments

  • Increased Finance PVR From $500's to $1100 and $1200's
  • Brought contracts in transit down from 8 to 10 days to consistently under 5
  • Maintained above region average Customer Satisfaction both personally and Team.
  • Managed and trained a consistent group of three or four
  • Trained from scratch several Successful Finance Managers throughout the years
  • Cultivated several bank relationships

2004 - 2007

General Sales Manager

Berlin City Subaru

Responsibilities

  • Hiring and training almost a completely new staff both Sales and Sales Management
  • Maintaining and ordering New inventory
  • Maintaining Used inventory
  • Appraising trade- ins
  • Managing a team of 15
  • Finance PVR
  • Front PVR

Accomplishments

  • I started with one manager, myself and two salespeople and within 30 days I hired and trained a Finance Manager a Sales Manager and 8 Salespeople
  • Maintained new car presence in the market despite another Subaru dealer opening 6 miles down the road
  • Maintained used car presence in the market.
2002 - 2004

Sales Manager

Berlin City Toyota

Responsibilities

  • Hiring and training Sales People
  • Helping sale People close deals both over the phone and in the showroom
  • Customer follow up
  • Trade appraisals
  • New Vehicle inventory control

Accomplishments

  • When I arrived at Berlin City the Sales Manager position was a revolving door.  As was the sales floor.  I brought stability and control to the showroom.  2 of my hires from my first year are still with Berlin City today

1999 - 2002

Finance Director 

Herb Chambers Honda Saab and Infiniti

Responsibilities

  • Hiring training and managing a team of 7 Finance Managers
  • Maintaining contracts in transit between 1 million and 3 million
  • Legally delivering consistently between 500 and 700 cars per month

Accomplishments

  • Moving Finance PVR from the $200's to the high $700's
  • Implemented menu selling
  • Successfully brought contracts in transit from well over 3 million down to consistently under 1 million

References

References

Mark Axelsen

Direct Supervisor and colleague for my 12 years with Berlin City Toyota

Eric Johnson General Manager Berlin City Toyota

Eric Was My General manager for the last 5 years with Berlin City Toyota

Bob Houp General Sales ManagerBill Dodge Nissan

Colleague