James Roberts

Onsite Technician

Work History

Work History
Oct 2007 - Apr 2015

Onsite Technician

Technology Pointe, Inc.

Travel to customer sites to resolve issues that cannot be fixed remotely. Setup up new hardware, including new computers, laptops, printers, networking equipment, and servers. Upgrade existing computers, software or hardware. Performing onsite portion of projects. Attain training and certification to increase competency, which increases individual value to the company. Maintain a high level of customer satisfaction by swiftly addressing their needs and concerns with eagerness and confidence. Build and maintain customer rapport by visting and checking in with them. Ensure site security to protect against theft and tampering by strangers or end users of the site. Track and locate lost or stolen equipment using monitoring agent. Perform maintenance at data center and update security clearance and credentials annually.

Jun 2007 - Sep 2007

Sandwich Artist


Fulfilling customer food orders, performing food prep , maintaining store cleanliness and appearance, and addressing customer questions or concerns.

May 2004 - Aug 2005


City of Austin

Attain LifeGuard training and certification, to then continue maintaining and practicing the LifeGuard skillset. Watch and survey patrons for emergencies, unsafe behavior and dangerous site conditions. Responding to patron emergencies by providing rescue or medical services within our capabilities. Maintaining location cleanliness and hygiene. Performing daily water health checks and adjusting chlorine levels. Cleaning biological incidents and hazards, sterilizing pool if necessary.


Aug 2003 - May 2007


John B. Conally High School