James R. Pera

Business Aviation Customer Service Specialist

  • Scottsdale,  AZ
  • aimhighjim@gmail.com
  • 661-714-9781

Summary

Professional FBO customer service representative who is able to stay focused on the job at hand while maintaining a professional manner, even under extreme circumstances. Able to exceed customer expectations by providing personalized creative solutions tailored to individual needs. Excels at multi-tasking, monitoring flight tracking software, and problem solving.

highlights

Skills
Customer Fullfillment

Manage hotel, transportation and entertainment arrangements

Dispatch Responsibilities

Coordinating services between customers and line service personnel

Proficient in Passur, Flight Aware, and Jet Stream 

Tracking and monitoring arriving and departing aircraft 

Invoice Fuel Sales

Process and account fuel sales

Strong Communication Skills

Comfortable interacting with customers and adapting to all personalities with an enthusiastic attitude and smile

Strong Sales, Marketing, and Business Development Skills

Able to build and maintain positive business relationships with partners and affiliates

Extensive Background and Passion for Vintage Aircraft and Business Aviation

Grew up in an aviation family and participated in many historic aviation events

Skilled in Microsoft Office, Adobe Photoshop, and After Effects

Able to prepare documents and presentations

Work History

Work History

CSR

Atlantic Aviation
Oct 2012 - Present

Represented Atlantic Aviation in a positive and professional manner while serving as the primary contact for FBO customers. 

Co-Founder & Owner, Business Developer, Marketing Lead

Aim High Spirits and Events, LLC
Jan 2010 - 2012

Founded a marketing and business development firm focused on branding, product placement, marketing and staff development.

Select Accomplishments:

- Researched, developed and presented over 12 product innovations

- Designed and launched company website with online marketplace for client products



 

- Utilized custom HTML software including Photoshop to create promotional ads for both electronic and print media

- Created project timelines and budgets which were all met prior to deadlines

- Coordinated photo shoots including hiring models and photographers, and arranging hair and make up for models

President/Founder 

Aim High Events and Marketing Inc.
Jul 1991 - 2010

Full service event, business development, and marketing firm

Education

Education

Unique Mentoring and Hands-On Training

Nellis AFB, Aviation Nation, Reno Air Races, Events
Sep 1993 - 2005

Received many years of hands on training from high profile executives from Rolls Royce, Tivo, and Disney. Event and marketing projects had an average attendance of 60,000 plus.