- Southampton HAM
2013 - Present
STORE MANAGER Currently managing and developing a team of 30 to help support and achieve a fantastic customer experience. Responsible for Profit and Loss accountability within the branch. Nominated and training for a field role. Driven to ensure the highest store standards at all times for our customers. Manage full P and L accountability within the branch.
General Store Manager
2001 - 2013
GENERAL STORE MANAGER Manage and motivate teams of over 30 to achieve demanding targets whilst delivering exceptional customer service. Guide the professional development/performance of sales managers and sales colleagues. Recruit, train and develop colleagues to achieve their potential. Manage store appearance and complete stock accountability. Monitor competitors and prepare presentations and reports for area managers and directors. Deliver cash margin and all key K. P. I's whilst working within wage budgets. Deal with disciplinary procedures throughout the region. Manage all customer service process Manage all P and L accountability. Top performing consistently high ranked senior manager. Winner of the Regional Manager of the Year 2010. Previously led a store ranking 6 out of 243 within the UK. Consistently moved stores into a profitable position Instrumental in helping to deliver a world-class customer service initiative programme. Helping to lead and develop a recognised E-Learning programme for colleagues.