Printing tool Download PDF

Work experience

Jan 2013Present

System Engineer

BlueCross BlueShield of Tennessee

Manage persistent and non-persistent XenDesktop 5.6 virtual desktop infrastructure

, virtual applications (XenApp 6.5) and user profile management (AppSense DesktopNow 8.5). 

Use group policy and AppSense Environment Manager to manage user profile, configuration and personalization for over 5,000 users.

Provide third tier customer support for XenApp 6.5 and XenDesktop 5.6
Manage projects deploying applications and resolving issues that arise running in a shared terminal services environment.

PowerShell scripting to automate administrative tasks and configuration changes; package scripts to delegate common support functions with least-privileged access; collect and report farm/server/workstation/user information.

Use of Splunk, and eHealth to monitor servers, collect event data for troubleshooting and aid in capacity planning.

Deployed AppSense Performance Manager to increase user density and improve end-user experience.


Bachelor of Science, Management Information Systems

Strayer University

Focus in network operating systems and database administration.


Active Directory

Security, Group Policy

Virtual Applications


Virtual Desktop Infrastructure