Assistant Passenger Conductor
Amtrak St. Louis, Missouri
Safe movement of trains by adhering to applicable operating rules/practices. Oversight of all on-train employees in service delivery by adhering to the Corporation's service standards. Submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects. Boarding and detraining of passengers, baggage, express shipments, and mail. Making customer service announcements. Ensuring all revenue documents(cash, credit card receipts, proof of payment) are collected/verified in accordance with designated tariffs. Ensuring safety of passengers and crew by adhering to safety rules. Thinking and functioning independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service. Working in either a passenger or non-passenger operation(including yard duty and work trains). Securing movement orders and ensures clear understanding by operating crew. Ensuring pre-determined service requests are understood and carried out. Maintaining understanding of operating characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency procedures. Physically moving between and around train cars manipulating and lifting heavy air hoses and electrical cables. Safely riding the side of train equipment, getting on and off equipment, as required. Providing information about train service to include passenger connections. Making special arrangements in case of service failure. Ensuring each passenger has the proper fare. Ensuring safe and orderly passenger conduct. Demonstrating an understanding of what makes up the elements of quality customer service. Interacting and communicating professionally with passengers and co-workers under all types of circumstances. Demonstrating a demeanor and well-groomed appearance that conveys to passengers a sense of competence and complete professionalism. Understanding and totally complying with Amtrak's Uniform & Grooming Standards when engaged in performing passenger service.