Summary

An IT Training professional with experience across a number of industries including Real Estate, Retail, Consumer Electronics, Freight and Telco.

Work History

Work History
Jan 2015 - Present

It Trainer

The Digital Helper
IT Trainer­ ­ ⇨ Key Responsibilities: ● Helping clients take advantage of the digital revolution by introducing them to apps & services that save time and increase productivity.
May 2011 - Nov 2014

Property Consultant

Noel Jones Real Estate(Camberwell)
Property Consultant ­ ­ ⇨ Key Responsibilities: ● Residential property sales ● Build and foster relationships with potential clients ● Manage sales campaigns of residential property
Apr 2009 - May 2011

Sales Development Manager

Belkin Ltd
Training and Sales Development Manager ­ ­ ⇨ Key Responsibilities: ● Develop & deliver training programs for retail partner staff ● Build and foster relationships with key retail partners ● Assist Marketing team with new product development ● Coach & motivate staff
Aug 2006 - Apr 2008

Customer Service Trainer

Netspace On­ Line Systems
Customer Service Trainer ­ ­ ⇨ Key Responsibilities: ● Develop & deliver training programs for new starters ● Develop & implement competency assessment program for all staff● Review & assess staff interactions with customers ● Coach & motivate staff
May 2002 - Aug 2006

Franchise Manager

Pack & Send
Franchise Manager ­ ­ ⇨ Key Responsibilities: ● Customer service. ● Business administration and operations. ● Marketing & business development
May 2002 - Aug 2006

Technical Support Manager

Home Computer Help­
Technical Support Manager ­ ⇨ Key Responsibilities: ● Supporting a range of users in various desktop applications by problem solving and overcoming a diverse range of issues. ● Over the phone & On­ Site Support ● Providing data backup and restore solutions ● Instructing users in various software applications ● Internet connection set­ up & troubleshooting ● Network troubleshooting & Support

Education

Education

Certificate IV of Business (Marketing)

Swinburne TAFE

Certificate IV Workplace Assessment & Training ­

Holmesglen TAFE

Certified Agent’s Representative

REIV