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Work experience

Jun 2015Present

Senior Operations Administrator


Define and design architecture for LogMeIn operations in Amazon Web Services and Co-Locations using Xen, Microsoft System Center, OpenStack, Docker, puppet and many other services to host and provide function for SaaS around the world

Deploy, manage, and maintain server hardware infrastructure for Citrix global SaaS products

24/7 systems administration and hardware on-call for worldwide support in Asia Pacific, Europe, Middle East, Africa, Americas

Physical data center work eg: chassis/server configuration/deployment, switches border/edge, and OS installation

Rack configure and deploy HP c7000, Dell m1000, Cisco UCS fabric interconnects, chassis, and blade servers

Architect and manager of HP OneView and Dell Open Manage Essential instances for Citrix NOC CONUS and OCONUS and disaster recovery

Compose Wiki SOP's for workforce on host usage, buildup, and disaster recovery

May 2008May 2015

Sr. Technical Account Manager

L-3 Communications, Vandenberg AFB, CA

Trained by vendors (Intel, AMD, Toshiba, E-Ink, Apple) on the fundamental design of motherboard, FPGA ARM CPU's, HDD, optical, CPU, LCD, battery, and peripherals to troubleshoot to component level, or replace PCB components with equivalents beyond EOL

Maintain personal contacts within Toshiba, Samsung, Western Digital, IBM, HP, Dell, Citrix, Hagiwara, Shin Etsu, Epson, Intel, NVidia, Sandia National Laboratory, and E-Ink to advise customer and enhance products both soft and hard to ensure configuration compliance, or create new compliant hardware

Regular use of CentOS/RHEL, Debian, Unix, AIX, VMWare / XEN, NetSphere, Cisco/HP ProCurve, all Microsoft products

Design and usage of administrative controls in Linux and Microsoft products, IBM Tivoli, and within Cradlepoint and Cisco equipment

Daily use of various x86 arch forensic tools eg: NST, Kali, BBQ, Android loadable kernel modules, and remanence tools.

Extensive experience with ARM based API's and APK's, and interfacing with mqtt / I2C using OS cloud services (eg: Electric Imp)

Use AWS EC2 cloud services to integrate VOIP, conferencing, Geofencing, and database management. Instances implemented to utilise services such as TelScale SIP, Twilio, RHEL6, Vidyo / WebRTC, Simple In/Out

Use of BBQ Linux, and specialized systems to expedite sustainment of all mobile electronic platforms

Engineered and fielded two large scale enterprise cloud systems  valued at $1.5 million from IBM and Dell. Pitched to USAF and handed completed project to prime contractor for installation in 4 months

Designed bolt in replacement NAS using IBM V7000 and Dell Equalogic. These systems have had a 99.7% up time from installation, up from a 92.86% up time with previous Dell NX4

Designed and completed in 6 months purpose built laboratory and conference center around my processes to streamline USAF processes for electronic repairs at Vandenberg AFB, trained 4 multi-disciplined staff to operate laboratory

Awarded 5 corporate divisional awards, and two USAF Space and Missile center awards for completion of groundbreaking methods of sustainment which were adopted nationally

Dec 2004May 2008

Dynamics Research Engineer

The Boeing Company, Huntington Beach, CA

Key team member of nationally recognized aerospace programs  Orbital Express, X-37B, Shuttle, A160, Orion, NFIRE, Delta IV, Delta II, GPS IIF, GOES. One of seven members of a unique EELV Engineering Field Team with an International 1 hour dispatch. Developed and verified processes for new flight hardware and software through rigorous testing. Traveled to launch sites designing instrumentation for customer’s based on each spacecraft and monitored installation on Flight vehicles. Managed travel for field teams, tracked refurbishment of flight items post launch nationwide. Maintained flight drawings and production of unique customer Aerospace Ground Equipment worldwide on stringent deadlines.

Nov 2002Dec 2004

Assembly & Test Field Technician

The Boeing Company, Vandenberg AFB, CA

Assembled, tested, and launched Delta II / IV rockets. Specialized in telemetry, PLC’s, sysops (IRIX UNIX), and other coreferent electronic packages; relating to flight control systems (Electrical, mechanical, pneumatic, hydraulic, cryogenic, hypergolic, and ordnance systems).

Aug 1998Oct 2002

Minuteman III ICBM Field Technician 2M0X2

USAF, Malmstrom AFB, MT

Cageman and prime scheduler for 92 Presidential Reliable Program missileers. Maintained 2 Multi-Billion dollar weapon systems in unpredictable weather conditions at 200 remote facilities encompassing 23,500 square miles. Mechanically and electrically maintained and repaired nuclear payloads.