Customer Service Specialist
Inbound call centre for and American online luxury goods website. Gilt works with vendors to provide high quality brands to the customer at the lowest cost possible. I Took calls for the first few months while on a probationary period and worked to meet production and quality targets, then I was quickly trained in all areas, assisted customers with refunds, lost packages, damaged or incorrect items. I Was assigned the role of Dropship Operator on nightshift which included handling escalated issues sent by standard CS agents and being the link between the vendor and customer.