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Work experience

Jul 2005Present

Information Technology Support Assistant

College of Charleston, IT
OFFICE SUPPORT DUTIES (Temp. 01/07—05/07): 1. Screening and directing department phone calls 2. General office duties (copying, faxing, sorting mail, etc.) 3. Phone support for routine webmail, WebCT, and Cougar Trail systems CLASSROOM SUPPORT DUTIES (Summer '05): 1. Inventorying equipment (100+ smart classrooms) 2. Assisting faculty and students in the use of Smart Classrooms 3. Installation of Smart Classroom computer systems ( 75+ incl. Beatty Center) STUDENT COMPUTER LAB DUTIES (Ongoing Fall 05—Present) 1. Reporting webmail and other system outages to Helpdesk 2. Assist students and guests with lab equipment and services 3. Maintenance on student laptops (antivirus installation, Windows updates) 4. Resolving software, webmail, wireless network, and lab equipment errors
Jan 2009Apr 2009

Management & Marketing Intern

Captain's Comics & Toys
1. Troubleshooting 10 vendor, 250 guest trade show 2. Accompanying owner to preshow vendor meetings 3. Authoring marketing communications (e-mail newsletters, press release) 4. Marketing efforts at the College of Charleston (flyers, network marketing) 5. Assisting with in-store special projects (signage, inventory, order processing)
Jan 2009Feb 2009

Member Services Intern

South Carolina World Trade Center
1. Assisted with 30 guest members meeting 2. Acted as liaison between organization and members; promoted upcoming events and membership renewal. Note: company restructuring led to the internship's end after 1/4 of its scheduled length.
May 2008Aug 2008

Summer Office Assistant

College of Charleston, Career Center
1. Misc. clerical duties: 60 pages of internship research, etc. 2.Advising guests about the career center's services and literature 3.General office duties: call screening, faxing, copying, cleaning, etc. 4.Training students and employers in the use of employment database 5.Scheduling appointments using Outlook; check-in of scheduled guests