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Jake Turpin

Financial Service Representative

Work History


Financial Services Representative

San Diego County Credit Union

From day to day I was to provide prompt, professional and accurate information to members and potential members in opening new accounts, securing loans, as well as cross-selling Credit Union products and services to meet members’ needs and increase member satisfaction.  I was able to exceed all of my sales goals as well as getting perfect scores on mystery shops, while building my book of business to ensure I always have a solid pipeline of members.


Customer Service Manager

American Snacks Inc

On a day to day basis I was in charge of overall operations and coordinating  Drivers and Vendors to make sure all machines and clients were stocked. Handling incoming requests for new products, errors with machine and also refunds for customers. Route planning and delivery streamlining to make sure we were running efficiently for the drivers and customers to help keep costs down on both sides of the business. Maintained a schedule company wide and was also in charge of hiring and training new drivers and maintenance techs.


Fraud Analyst and Assitant Call Center Trainer

Washington Mutual/Chase

I started off as a Fraud Prevention Representative and quickly worked my way to Lead Representative due to my ability to learn quickly and help others do the same. I took anywhere from 70 to 120 back to back calls per day while monitoring approximately 100 accounts for fraud threats. While maintaining my monthly stats I was also responsible for my team and their performance. Each month my team and I came in first for call quality, handle time, and accounts worked without error. I received multiple awards and bonuses for outstanding customer service and helping discover and shut down multiple fraud rings.    



Business Administration

Miramar Community College

High School Diploma

Newark Memorial High School

Technical Skills

Microsoft Office( Word, Outlook, Excel) , Adobe Photoshop and Illustrator. I am also familiar with banking software such as Symitar, Loans Pq, Hogan and Falcon.

I also posses the ability to relate to customers while walking them through to a solution for their problem. I am confident in my ability to solve problems while thinking out side of the normal conventional way. My energy and excitement for doing my job well is only surpassed by my need to want to learn more about my position and how I can be better then I was the day before.