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Jake Jones

Hardworking dynamic individual looking to join a team environment where I can bring my fifteen years of food and retail experience in leadership and customer service to the table and thrive. With a drive to continuously seek growth and opportunities for advancement.

Work experience

03/0911/16

Server/Bartender

Chili's Grill & Bar - American Fork, UT

Displayed exceptional guest service along with taking and ringing in orders, bussing tables, expo, running food, making, and presenting alcohol beverages. Other duties included, training future team members, creating the weekly server and bartender schedule, inventory and ordering liquor and helping with planning team building events. With the recent addition of tablet services also maintained the highest guest scores and percentage of guests completing the survey not only for my  restaurant but in entire area.  I also carried of a high number of regular guests requesting my section.

02/0806/09

Customer Service Representative/Assistant Store Manager

Graywhale Entertainment - Orem, UT

Here, I mastered my retail sales skills. While helping my guests find the products they came in looking for, I would identify their interests, and then be able to suggest other media they may not have considered, thus building great guest rapport. I consistently lead my team in sales of Graywhale's member card. I was quickly promoted to management after a few months with additional duties that included opening and closing store, product inventory, training, and even planning special retail sale days. Coordinating these included getting food vendors, and helping with marketing of the sales event.

06/0608/08

Server/Key Manager

Applebee's Neighborhood Bar & Grill - Orem, UT

As my first job serving I learned to be Ibalanced and multi task the duties of taking orders, bussing tables, running food, and keeping section clean. Within a short period of time because of my performance, I put myself in the position of obtaining the best shifts and sections on the schedule becoming a team leader. I was promoted to working as a key manager learning how to open and close a restaurant, cook, host, and leading a FOH staff on executing restaurant and team goals. 

11/0305/06

Delivery Driver/Assistant Store Manager

Domino's Pizza - Orem, UT

I was always in the top performers of the pizza delivery team by  consistently delivering in a professional and efficient manor. I assisted in operations of making pizzas, taking orders, and keeping up store cleanliness. I was promoted to management which included doing off site pizza making demos, interviewing, hiring, training, cash control including bank deposits and register drawers, and leading my team to complete goals.  

02/1711/18

Lead Server/General Manager

Communal Restaurant

As a lead server I used my existing skills but learned how to adapt them to a more formal setting. Serving and educating large parties and delivering a dynamic dining experience only helped to add more professionalism and care to my existing customer service skill set. Promoted to General Manager, I helped assist in all regular duties of the restaurant and then filed and tracked daily numbers, invoices, product inventory and orders, cash deposits; handled hiring, scheduling and training. All of this while continuing to lead and learn from my team and excel with flawless customer service. 

Education

2000-092003-05

High School Diploma

Timpanogos High School

General Studies

Professional References

Brandon Hanson - Personal Reference - 801 - 318 - 1060 

Mike Greer - General Manager Chili's - 801-592-5825

Jeff Csapo - General Manager Chili's - 801-372-1209

James Horton - General Manager Chili's - 307 -689-4977

Guy Whiteley Ross - Manager Chili's - 801-979-1666

Dan Quintana - General Manager Dominos- 801-592-3107

Ryan Peterson - Communal Director Of Operations - 406 - 672 - 0874

Devin Parkes - Personal Reference - 801 - 318 - 8037