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Jake Blaney

Technical Sales and Support Rep at Mountainland Supply

Work History

Jun 2016Present

Technical Sales and Support Rep

Mountainland Supply

-Provide a resource for remote and onsite end-users to receive support and maintenance within the organization's computing environment.

-Screen, refer and diagnose internal inquiries and work requests as they relate to the maintenance of personal computers, mobile devices and related resources.

-Prepare incident tickets, troubleshoot hardware and software issues, assist in identifying network problems and escalate to a higher level of support within the organization.

-Troubleshoot problems in person or remotely in a timely and accurate fashion.

Sep 2014May 2016

Audio/Video Services and Engineering Support Technician II

Utah Valley University

-Perform campus-wide duties including classroom repairs and installations

-A/V set ups and support for campus events and support to faculty/staff in Media Enhanced Classrooms through a Media Help desk

-Cable pulling, termination and troubleshooting

-Install Digital Signage System(DSS) and Video Surveillance System(VSS) systems across campus.

-Attend all meetings as needed, and perform all other job-related duties as assigned.

May 2015Aug 2015

Product Management Intern

Church Of Jesus Christ Of Latter-Day

-Perform a market analysis on the adoption of tools relating to the migration from Oracle to Amazon Web Service (AWS).

-Gathered data to understand where the pain points were in the transition and assisting in the communication of this to the responsible Product Manager. 

Mar 2014Sep 2014

Technical Success Representative


-Complete" Sync Down" cases, which is associated with our company software syncing information from client healthcare offices so we can send patient appointment reminders with correct information

-Diagnose and collaborate with the engineering team to resolve escalated technical cases

-Handle escalated technical phone calls 

-Translate communications and and from doctors and engineers.

-Take ownership of and close new technical support cases and tasks

-Provide technical phone support for clients

-Collaborate with client offices to review utilization of our services and identify other areas we can benefit their office

Dec 2011Feb 2014


The Church of Jesus Christ of Latter-Day Saints
July 2010Dec 2011

Patient Care Tech - Therapy

Utah Valley Specialties Hospital

- Assisted Physical and Occupational Therapists in the strengthening and recovering of patients.

- Specialized in care of patients including dependent transfers to assisted transfers.

- Directed patients in strengthening exercises including passive range of motion, bedside exercises, in addition to reinforcing Activities of Daily Living.

Aug 2009Aug 2010

Student Government: Technology Chairman

Maple Mountain High School

-Educated faculty on how to use the classroom control system

-Performed desktop support to critical computer systems

-Administered daily news broadcast of morning announcements

-Participated in Student Government Councils



Candidate Bachelor of Information Technology (B.S.), Emphasis in Network Administration and Security

Utah Valley University

Associate of Science (A.S.), Information Technology

Utah Valley University


CompTIA A+      (May 2016)

CompTIA Security+       (June 2016)

Access Control Encryption      (April 2015)