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Jake Blaney

Technical Sales and Support Rep at Mountainland Supply

Work History

Jun 2016Present

Technical Sales and Support Rep

Mountainland Supply

-Provide a resource for remote and onsite end-users to receive support and maintenance within the organization's computing environment.

-Screen, refer and diagnose internal inquiries and work requests as they relate to the maintenance of personal computers, mobile devices and related resources.

-Prepare incident tickets, troubleshoot hardware and software issues, assist in identifying network problems and escalate to a higher level of support within the organization.

-Troubleshoot problems in person or remotely in a timely and accurate fashion.

Sep 2014May 2016

Audio/Video Services and Engineering Support Technician II

Utah Valley University

-Perform campus-wide duties including classroom repairs and installations

-A/V set ups and support for campus events and support to faculty/staff in Media Enhanced Classrooms through a Media Help desk

-Cable pulling, termination and troubleshooting

-Install Digital Signage System(DSS) and Video Surveillance System(VSS) systems across campus.

-Attend all meetings as needed, and perform all other job-related duties as assigned.

May 2015Aug 2015

Product Management Intern

Church Of Jesus Christ Of Latter-Day

-Perform a market analysis on the adoption of tools relating to the migration from Oracle to Amazon Web Service (AWS).

-Gathered data to understand where the pain points were in the transition and assisting in the communication of this to the responsible Product Manager. 

Mar 2014Sep 2014

Technical Success Representative

SolutionReach

-Complete" Sync Down" cases, which is associated with our company software syncing information from client healthcare offices so we can send patient appointment reminders with correct information

-Diagnose and collaborate with the engineering team to resolve escalated technical cases

-Handle escalated technical phone calls 

-Translate communications and and from doctors and engineers.

-Take ownership of and close new technical support cases and tasks

-Provide technical phone support for clients

-Collaborate with client offices to review utilization of our services and identify other areas we can benefit their office

Dec 2011Feb 2014

Missionary

The Church of Jesus Christ of Latter-Day Saints
July 2010Dec 2011

Patient Care Tech - Therapy

Utah Valley Specialties Hospital

- Assisted Physical and Occupational Therapists in the strengthening and recovering of patients.

- Specialized in care of patients including dependent transfers to assisted transfers.

- Directed patients in strengthening exercises including passive range of motion, bedside exercises, in addition to reinforcing Activities of Daily Living.

Aug 2009Aug 2010

Student Government: Technology Chairman

Maple Mountain High School

-Educated faculty on how to use the classroom control system

-Performed desktop support to critical computer systems

-Administered daily news broadcast of morning announcements

-Participated in Student Government Councils

Education

20142016

Candidate Bachelor of Information Technology (B.S.), Emphasis in Network Administration and Security

Utah Valley University
20092011

Associate of Science (A.S.), Information Technology

Utah Valley University

Certifications

CompTIA A+      (May 2016)

CompTIA Security+       (June 2016)

Access Control Encryption      (April 2015)