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Summary

Customer-focused sales professional with strong retail and direct sales experience in a customer facing environment. I am proficient in diplomatically resolving customer complaints, diffuse tension, and decrease anxiety to provide a complete and exceptional  customer experience. I am trained to provide tech support for cellular service and devices efficiently while sacrificing minimal client data. I am seeking a career opportunity with an organization where my attention to detail, and excellent interpersonal sales skills can be utilized. My strengths are an ability to work cohesively with a team, or independently with minimal supervision while maintaining focus on multiple priorities at simultaneously.

Work experience

2016-09Present

Administrative Assistant

ForgeWorx

Create and file customer invoices and receipts. Take orders and schedule appointments for custom made forges and burner assemblies. Maintain client relationships to ensure seamless and outstanding customer service. 

2015-07Present

Marketing and Tech Consultant

Barnes Grooming

I provide technical consultation for social media sites, email, and website upkeep. I create and order all business cards, advertisements, and general marketing tools to help stay ahead of the competition. I also help provide general maintenance to keep shop running.

2013-062015-08

Sales Associate/ Sm Bus. Liaison

T-mobile

In a retail sales position I provided support by right fitting customers with a device, accessories, wireless plan, and optional features, creating a valuable wireless experience. Connected to and maintained connection with many small businesses in the area to drive more aggressive business to our location. Followed up with clients on a scheduled basis to ensure complete satisfaction and future patronage. Managed all store merchandising, including product placement and organization and courage mandated advertisements. Filled in for a variety of positions in multiple locations, on temporary basis as needed to guarantee coverage and productivity during unavoidable absences and during peak seasons, including many leadership roles.

2012-072012-12

Temp Asst Manager

Dominos Pizza

This was a temporary position in which I answered multi-line telephones, greeted customers and processed and input orders into computer; prepared pizzas and made deliveries. Supervised a group of 2 to 8 employees to ensure food quality, timeliness, and all orders were correct. Prepared paperwork, counted and made deposits. Received a 5/5 star pin for receiving a perfect secret shop/random audit score.

2011-072011-11

Help Desk Agent

Apex Systems Inc.

Answered inbound telephones providing technical and customer support for Boeing Enterprises. Using tools to provide password resets, technical support, and information for other user support services. Documented each call in a database to provide more accurate and complete support in the future.

2010-112011-07

Tech Support/ Cust Care Rep

Affiliated Computer Services Inc.

Answered inbound telephones providing customer service and technical support for a U.S. Cellular vendor partner call center. Using tools and resources to resolve client issues with wireless service and devices. Providing customers with info on their accounts, services, features, and devices. Also held the position of S.M.E. assisting other reps struggling to find solutions while on a call with customers. Provided adequate documentation on every account for expedited future service.

Education

2002-082006-05

HS Diploma

Yukon HS

Gen Ed