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Jahanzeb Baig



Distinguished 11+ years career reflects continuous advancement, a depth of valuable and diversified experience and consistent achievement in Sales, Delivery and Product Management

Work History

Jan 2012Present

Solution Architect-RAN

Ericsson, Germany/Hungary

Working as Solution Architect and supporting Delivery and Sales of NDO and Customer Support business in Central and Western Europe and responsible for.

  • Working with solutions teams, able to design complex solutions and articulate value propositions to key customer stakeholders, technical, commercial and C-level.
  • Responsible for creating networks and processes to be updated with regards to latest and upcoming products and services.
  • Involve in delivery of WRAN/LRAN Network Planning, Design, Optimization, re-farming, Feature Trials, Swap and Audit Services.
  • Responsible for end to end solution development through the business process phases (SDP1 - SDP4).
  • Assist KAM, EP and Core3 during RFQs and presales activities with technical expertise.
  • Responsible for negotiating the technical contractual KPIs and agreeing the scope of work with customers/partners.
  • Responsible and leading delivery of Preemptive/Proactive Services under VAS Customer Support Germany
  • Responsible for identifying areas for improvement in RAN and Customer Support Delivery Business and proactively initiating, and implementing best practices.
  • Analyze customer requirements and propose E2E solutions in new areas and domains, to enhance customer’s competitive position
  • Participate in key customer discussions/workshops/meetings together with team across all Practices and maintaining good relationship internally and externally.
  • Responsible for interactions with BU/PA organizations for requirements management, roadmap management, new product introduction planning, localization of product marketing/value creation arguments.
  • Responsible for Add on Sales opportunities during delivery in order to contribute to increase sales volumes
  • Leading a team during Delivery and responsible for knowledge transferring among relevant communities within Ericsson.

Volunteer Work Business Intelligence

  • Monitoring and analyzing key industry and market trends as well as the wider external environment with Business Intelligence and Strategy team.
  • Gathering information about industries and provide industry analyses.
  • Gathering information about competitors and suppliers.
  • Knowledge of strategic analysis frameworks (Porter’s Five Forces, SWOT).
Sep 2010Dec 2011

Sr. RAN Project Lead Consultant

Ericsson, Burkina Faso

Lead a team of Radio on Airtel (GSM/WCDMA) Project in 3 countries (Burkina Faso, Sierra Loane and Niger) and responsible for

  • End to end management of the execution/delivery phase of an account through handover to customer support while ensuring constant customer satisfaction.
  • Developed and maintained high level customer relations.
  • Established the NPO structure and defines all responsibilities & scopes of work for project team.
  • Liaison with customer during the pre sales phase. Understanding requirements and developing technical solutions.
  • Ensuring regular network audits to achieve tight KPIs and SLA
  • Internal and external reporting about network performance (Daily/Weekly).
  • Ensuring that all project deliverables, checkpoints and milestones are completed.
  • Responsible for the successful acceptance of all NPO work to the customer in accordance with the scope of work and in the defined timeframe.
  • Working closely with Sales, CTs and Service Line teams on RFPs/RFQs for news business in all three countries.
  • Providing periodic project resource forecast to Resource Manager.
  • Cooperating with Resource Manager for resource re-allocation based on priorities.
Nov 2009Aug 2010

Sr. RAN Project Lead Consultant

Nokia Siemens Networks, Kazakhstan

Worked as Sr. RF Project Lead Consultant and responsible for

  • Worked on commercial proposal for consultancy service for RF Planning and Optimization.
  • Identified Key Customer Requirements and coordinate with respective Solution Department to give the fast & satisfactory response.
  • Ensured the smooth and on time implementation of the projects to improve Customer Satisfaction towards Service Capability. Presenting customer proposals and quotations.
  • Actively involved in getting touch with operators and build a broad relationship with mid and high level technical customers.
  • Provided services to customer to successfully optimize the performance of their network in order to match the business requirements set by Management.
Aug 2009Oct 2009

Sr. RAN Optimization Consultant

Aircom International, Kenya

Worked as Sr. RF Optimization Consultant on GRAN Nokia Flexi BSC Trial Swap Safaricom Project and,

  • Responsible for maintaining the network KPIs within the benchmarks.
  • Meeting with management and rollout to present the network performance highlight issues on KPIs and make technical presentations on QoS and QoE solutions.
  • To develop all the procedures for Radio Network Optimization and to ensure optimum performance.
  • Cluster Optimization and recommend parameter changes to improve performance.
  • Organize, attend and coordinate regularly scheduled meetings with the customer to overview the optimization process progress, KPI improvements, and future action plans to solve certain problems for the acceptance of the network
Feb 2009Jul 2009

RAN Performance Consultant

Nokia Siemens Networks, SouthAfrica

Worked as RF Performance Consultant on GRAN Swap Cell C Project from Siemens to Nokia and responsible for

  • Mapping counters and formula between Nokia and Siemens BSC to find suitable benchmark value for Voice and Data KPIs and defining it in NetAct OSS.
  • Generating KPI’s daily, weekly reports and worst cell Reports through Reporting Suite.
  • Cluster tuning analysis (pre – post swap) to achieve network KPIs.
  • Inspecting and troubleshooting all sites hardware failures and service degradation through reported sites alarms, performance reports and drive tests.
  • Monitoring Data throughput for GPRS/EDGE enabled cells and providing recommendations for Improvements.
  • Analyzing pre and post swap Drive Test and ensuring the quality of network improves.
  • Meetings with vendor and partners to ensure proper optimization and planning strategies with fast and robust actions for customer complaints.
Oct 2008Jan 2009

SR. RAN Consultant

Nokia Siemens Networks, Kuwait

Worked as Sr. RF Consultant (Team Lead) on GRAN Zain Iraq Project in Kuwait and,

  • Responsible for leading and building the Planning/Optimization team.
  • Managing the technical aspects of network, customer expectations and project deliverables and giving trainings to customer team.
  • Monitoring on regular basis Network Performance Issues and Managed Services Indicators.
  • Conducting Drive Test with sub-contractor and analyze post processed data to benchmark Network performance against competitors.
  • Responsible for modification of BSS parameter to maintain network efficiency and stability.
Jun 2008Sep 2008

RAN Consultant

Saudi Telecom (STC), Kuwait

Worked as 3G RF Engineer (Planning/Optimization) on Saudi Telecom Project in Kuwait and responsible for following activities.

  • Detailed designing and Dimensioning of BSS network which include Node B, RNC and related interfaces.
  • Preparation of design case of Pilot UMTS network to be launched on WCDMA platform,
  • Proactively resolve RF Optimization field issues, ability to make technical recommendations to improve the system performance. Ability to implement and monitor KPIs.
  • Optimized RNC features; Power control, admission control, congestion control, RNC switches managing. Optimized PS and CS traffic.
  • Single site verification. Route definition, test plan preparation and drive test launch.
  • Reported KPI Statistics. Reported cluster validation and acceptance. Organized 3G optimization tasks with the customer and define priorities
Jan 2008May 2008

Radio Solution Architect

Nokia Siemens Networks, Pakistan

Worked with Pre-Sales RFP/Tender (SSM) Team for 2G and WIMAX Projects in Center of Competence MEA (Middle East Africa) Region to help NSN acquire new business.

  • Supported the Pre-Sales team in RFPs of WIMAX for customers like Augere, MTN, Etisalat, Smile Communication and Burraq.
  • Advised the customers on network planning & evolution.
  • Analyzed customer requirements and propose technical E2E solutions.
  • Selected and proposed 3rd party suppliers/products for the Customer Solution.
  • Contributed to knowledge sharing across RAN areas.
  • Proactive engagement with the customer throughout the pre-sales activities
Aug 2004Dec 2007

RF Engineer

Nokia Networks, Pakistan

Worked as RF Engineer and responsible for

  • Carried out rollouts of Nokia Siemens GSM (900/1800) for Telenor Pakistan.
  • Post Processing of Drive test Data using ACTIX and TEMS investigation to ensure Coverage and Quality requirements.
  • Optimization of Network Performance by observing customer KPI’s and the site efficiency after swap.
  • Trails and analysis of new features.
  • Responsible for the EDGE demo which included various performance test to prove the EDGE’s throughput such as ping test, ftp download/upload, PDP context activation, attach time etc.


  • GSM (Nokia): GSM Overview and Cell Planning. Nokia BSS Parameters. RANOPT Tool.
  • WCDMA (Ericsson): Performance and Management, Protocols and Procedure, Air


  • LTE (Ericsson): System Overview, Air Interface, L10A Procedures and Protocols. LTE Performance and Optimization.
  • Ericsson Sales Excellence – Associate           Sep 2014 - Present

Tools Expertise

Planning: Nokia NetAct, Aircom Asset, Planet, ATOLL, MapInfo, Xplorer, MCOM                      Optimization: TEMS Investigation, NEMO Outdoor and Analyzer, Agilent, ACTIX,               

Huawei GENEX Probe and Assistant, Huawei NASTER, QVoice, Optimi Tools

OSS Tools: Nokia Planer Editor, Reporting Suite, Reporting Builder, ND Browser,

       KPI Browser, RANOPT, Optimizer, SPOTS, Business Object (BO)

Big Data:    Hadoop/Map Reduce, SQL (Impala, Hive, PDW), Tableau,



Master in Business Administration (MBA)

HHL, Germany

Bachelor of Software Engineering

NUML, Pakistan