Work History

Work History
Jul 2009 - Present

Support Analyst II

Volt (Microsoft)

Second contract on this team, providing support to Microsoft's external/internal partners in relation to ad serving on there web sites.

Established reputation for driving assigned issues through to completion.

Sought to enhance the efficiency in our current processes

Created code trees used to track our tickets for enhanced reporting ability.

May 2009 - Present

President

Core Computer Solutions

Provide consulting services to small business' and home users with regards to their computer systems.

Maintain and setup several small office networks.

Design and maintenance of customer websites.

Build and maintain customers computer systems

Mar 2008 - Mar 2009

Support Analyst II

Microsoft (Volt)

Provided support to Microsoft's external/internal partners in relation to ad serving on there web sites.

As part of a brand new team I had a pivotol role in training new hires and creating documentation for our processes.

Provided testing and training on a newly adopted ticketing system.

Reputation for my ability to prioritize individual issues and handle them efficiently.

Sep 2007 - Mar 2008

Lab Technician

APA (The Engineered Wood Association)

Responsible for testing various engineered wood products submited by member mills to verify they passed multiple standards set forth in the industry.

Skilled at maintaining rigid requirements in these testing procedures as well as the standards for each procedure.

Assisted with software programming used to interface with the testing equipment.

Praised for my ability to quickly learn new tasks and to be consistent in my testing procedures.

Nov 2006 - Sep 2007

Software Support Engineer

Newdawn Technoligies

Provided support to our customers for our custom designed software and the SQL databases we linked to.

Trained our customers on proper use of software and assisted in training and support of several third party tools used to generate documents from database.

Jan 2006 - Sep 2007

Owner

Core Computer Solutions

Provided consulting services to small business' and home users with regards to their computer systems.

Maintained and setup several small office networks.

Design and maintenance of customer websites.

Built and repaired customers computer systems (PC, Linux & Mac)

Education

Education
Aug 2003 - Sep 2006

Bachelors

Stevens Henager College