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Work History


Enterprise Remote Monitoring and Deployment

  • Remoting into medical servers and performing a daily routine check.
  • Ensure that all the servers is up and running.
  • Managing SQL databases not to exceed the limit
  • Remoting in to servers or workstation to check if there is any issue
  • Calling the hospitals to check on the status the servers.
  • Performing health check for the servers before performing a deployment or an upgrade.
MAR 2013DEC 2015

TSE (Technical Support Expert )/Team Lead/Trainer/RTA

Convergys Sdn Bhd ( RAZER )
  • Solving customer’s problem with OS and also products.
  • To configure the OS and also assist on how to install drivers and programs.
  • Troubleshooting on the gaming peripherals and OS related.
  • Provide customer service on enquiries on the products.
  • Approving RMA (Return Merchandise Authorization)
  • Real Time Management
  • Providing training for the new agents.
  • Reporting to Operations Manager with Excel report of daily work
  • Handling Escalations calls/emails
  • In charge of daily operation
  • Handling coaching session
  • Analyzing data and providing monthly report of the SLA to the Director.
  • Handling 16 agents. Direct reports.
DEC 2010AUG 2012

Sales Manager

Stemcell Molecular Technologies Sdn Bhd
  • Selling medical products to hospitals.
  • Conduct demonstration on products on how to use.
  • Have a gathering with the clients to have a better business relationship.
  • Travelling outstation to hospitals to check on the maintenance of the machines sold.
  • Achieving the sales target for every month.
OCT 2009NOV 2010

IT Technician

Stemmedics Sdn Bhd
  • Maintaining computers and laptop in the office.
  • Troubleshooting problems and errors on computers.
  • Troubleshooting the Network and maintain the company server
  • Troubleshoot for internet connection problem.
  • Configuring network connection between the server and printers and Photostat machine connected.

Customer Service Representative

Dommal Food Service Sdn. Bhd.
  • Order Taking for Dominos Pizza.
  • Answer customer queries.
  • Solve customer problems.
  • Advertising on the new promotions and also the new recipe available.



Bachelor of Business Administration (Honors) in Marketing

University Tenaga Nasional (UNITEN)

Business Administration









Bahasa Malaysia




Expected Salary                                 : MYR 5500.00

Willing to Relocate                            : YES

Willing to Travel                                 : YES

Possess Own Transport                  : YES

Availability                                          : 1 Month