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Work History

DEC 2015PRESENT

Enterprise Remote Monitoring and Deployment

Carefusion
  • Remoting into medical servers and performing a daily routine check.
  • Ensure that all the servers is up and running.
  • Managing SQL databases not to exceed the limit
  • Remoting in to servers or workstation to check if there is any issue
  • Calling the hospitals to check on the status the servers.
  • Performing health check for the servers before performing a deployment or an upgrade.
MAR 2013DEC 2015

TSE (Technical Support Expert )/Team Lead/Trainer/RTA

Convergys Sdn Bhd ( RAZER )
  • Solving customer’s problem with OS and also products.
  • To configure the OS and also assist on how to install drivers and programs.
  • Troubleshooting on the gaming peripherals and OS related.
  • Provide customer service on enquiries on the products.
  • Approving RMA (Return Merchandise Authorization)
  • Real Time Management
  • Providing training for the new agents.
  • Reporting to Operations Manager with Excel report of daily work
  • Handling Escalations calls/emails
  • In charge of daily operation
  • Handling coaching session
  • Analyzing data and providing monthly report of the SLA to the Director.
  • Handling 16 agents. Direct reports.
DEC 2010AUG 2012

Sales Manager

Stemcell Molecular Technologies Sdn Bhd
  • Selling medical products to hospitals.
  • Conduct demonstration on products on how to use.
  • Have a gathering with the clients to have a better business relationship.
  • Travelling outstation to hospitals to check on the maintenance of the machines sold.
  • Achieving the sales target for every month.
OCT 2009NOV 2010

IT Technician

Stemmedics Sdn Bhd
  • Maintaining computers and laptop in the office.
  • Troubleshooting problems and errors on computers.
  • Troubleshooting the Network and maintain the company server
  • Troubleshoot for internet connection problem.
  • Configuring network connection between the server and printers and Photostat machine connected.

Customer Service Representative

Dommal Food Service Sdn. Bhd.
  • Order Taking for Dominos Pizza.
  • Answer customer queries.
  • Solve customer problems.
  • Advertising on the new promotions and also the new recipe available.

Education

20102013

Bachelor of Business Administration (Honors) in Marketing

University Tenaga Nasional (UNITEN)

Business Administration

Languages 

 

Language


Spoken


Written

English

  10

10

Bahasa Malaysia

  10

10

Miscellaneous

Expected Salary                                 : MYR 5500.00

Willing to Relocate                            : YES

Willing to Travel                                 : YES

Possess Own Transport                  : YES

Availability                                          : 1 Month