John Eddy

Work History

Work History
Mar 2000 - Apr 2009

Senior Operations Engineer- Windows Server Administration

InteQ Corporation

Began as NOC analyst monitoring network and server infrastructures via HP OpenView and NNM.

  • Performed trouble-ticket resolution within Remedy Action Request system.
  • Performed basic network troubleshooting as well as assistance with the installation of remote cell phone over IP station installations- this included configuration of routers and DSL modems.
  • Incident resolution of server issues reported by monitoring software, including disk space issues, hardware alerts, cold start and bug check investigation
  • Trained NOC analysts and produced documentation of troubleshooting and operational processes.

 Progressed into Windows Server Administration and IT Support.

  • Installation, configuration and support over multiple Microsoft Server platforms from NT 3.51 through Server 2008.
  • Installation and support of clustered Exchange and SQL Servers.
  • Maintained InteQ infrastructure as well as remote administration and trouble resolution of world-wide customer infrastructures.
  • Upgrades of enterprise software packages including HP Data Protector, Symantec End Point Protection and Mail Protector.
  • Managed tape backups of internal and remote client systems using HP Data Protector and assorted HP tape libraries.
  • Provided internal technical support of Desktop systems, workstations and applications including Office Suites, Smart Phones and Blackberry devices and servers.
  • Documented processes to be used by InteQ's over-seas Help Desk and ran regular reviews of customer trouble tickets with those personnel as well as their direct managers and supervisors.

Skills

MS Office Suite

SQL 2000

SQL 2005

SharePoint 2007

Exchange 2003

Windows XP

Windows Vista

Windows Vista x64

Server 2003 (R2/x64)

HP SIM

HP Data Protector

Blackberry BES

Basic Cisco Router troubleshooting

Symantec End-Point Enterprise

Certifications

Microsoft

MCSE Server 2003

Sep 1986 - Mar 2000

Service and Support Technician

Foxboro Company

Entered as an Electronic Technician.

·Board level testing and component level troubleshooting and repair.

·Sub-system level test and repair of process control systems, power supplies and other discreet control components.

Moved into Service and Support role for Environmental Monitors

·End user support for Foxboro’s MIRAN line of Infrared gas analyzers and monitors.

·Undertook diagnosis and repair of customer units returned for service or calibration certification as well as making field service calls.

·Managed a lucrative refurbishment program for halocarbon detectors for US Navy surface ships.

·Developed and documented many processes and procedures as Foxboro moved into ISO 9001 compliance.

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Education

Education

Objective

Seeking a technically challenging position in the area of Infrastructure Management Services and Support in a company providing a highly motivated, friendly environment promoting the pursuit of career advancement and expansion of knowledge and skills.

Summary

  • Windows Server Administrator responsible for management of infrastructures both internally and world-wide for multiple clients across multiple platforms including analyzing, designing, installing, maintaining and repairing hardware, software, peripherals and networks.
  • IT Support for end users of MS Office products and MS Exchange on a mixed Windows/Unix infrastructure.
  • Senior Service Desk Analyst providing front line contact to customers and vendors in resolving network and server issues world-wide utilizing HP OpenView monitoring tools.
  • Service and Support technician providing direct customer support in the use of Infrared gas detectors as well as repair of customer units via returns and in the field. This includes running a refurbishment program for Halocarbon monitors utilized on US Naval vessels.
  • System Test Technician running sub-system level testing of discreet components of process control systems utilized by the pulp and paper, food processing, petrochemical and other industries.
  • Electronic Technician providing board level testing and component troubleshooting and repair of discreet components of process control systems including sensor interfaces, control units and large system power supplies.

Interest

I am a writer by hobby, though I have completed a self-published novel, Methuselah's Daughter, co-authored with Dean Esmay of Westalnd, MI. I am also the sole author of the weblog by the same name. Other fiction and some commentary are occaisionally posted at Filed Away, though of late both sites have been fallow due to the welcome intrusions of real life.

Certifications

Certifications

MCSE Server 2003

Microsoft Corporation

References

References

Avery Severance

Avery was my boss while I worked in the InteQ NOC, his current work is focused on Remedy development.

Jim Butts

Jim is the Windows Team leader and was my immediate superior at InteQ. He is also the sole remaining Windows Administrator at the company.

Alan Matta

Alan was my direct supervisor for many years as a Service and Support technician with the Foxboro Company’s Environmental Monitoring Organization.

Lisa Radley

Lisa was my boss when I worked in the InteQ NOC as well as after I made the transition into Operations as a Windows Admin