Jose Diaz Infante

Jose Diaz Infante


HR & Technology professional with more than 9 years of experience in World class Corporate and services environment dealing with people from diverse cultures and nationalities. Strong background in Project Management, HR & Shared Services, Software implementation and Business management. Graduate from Citi Management Associate Programme & Six Sigma Green Belt Certified. Fluent in English & Spanish. Areas of expertise are technology, process analysis, cost reduction strategies, shared services HR and general strategy, and he loves to learn about leadership and management tendencies.



·Instructor for professional skills workshops (Service Excellence Training & Citi Reengineering )

·Proficient in Oracle HR, MS Office and oriented to process digitization using Six Sigma methodologies.

·Microsoft Office 2003,Languages Web: ASP, JSP & Java; Databases: PL SQL; Microsoft Share Point; Oracle HRMS; DW & Business Objects

Work History

Work History
Aug 2007 - Present

Business Unit Manager – EMEA

Citigroup HR Employee Services

With 5 direct reports supporting a 300 employee HR Shared Services group)

·Lead a cost and change programme across EMEA countries’ HR operational units to save $7MM in 2009.

·Developed HR shared services strategy for right placement of resources (on/near offshore model) for 2009.

·Coordinated a global team of five senior executives to develop a HR shared services standard operating model.

·Coordinated major HR automation initiatives & design with HR business partners to remove manual processes.

·Coordinated regional HR projects which were focused on metrics, spans & layers and HR job field standards.

·Managed the risk and control, finance and project management office teams for the EMEA region.

·Managed CES finances (annual budget of $38M), controlled resourcing and planned nine 2009 country budgets.

·Coordinated the audit of the HR Shared services operations across six different countries.

·Liaised between country managers and technical teams to implement HR systems in Russia and Turkey.

Jul 2007 - Aug 2008

EMEA Management Associate- Process Improvement Manager

Citigroup Business Services

Joined the prestigious Citi MA Programme inAugust‘06, that included 2 rotations in 1 year.

·Developed the strategy and plan for a key change management programme for EMEA Procurement

·Performed a CBS Business and Operation Review of CBS Cote D’Ivoire Operations before their 2007 HR Ops Audit.

·Visited five country offices to understand payment services operations & propose common strategies and improvements.As a result, I was able to create a strategy to implement a Service Delivery Model within Payment Services to improve reporting / metrics.

·Coordinated virtual teams of 15 EMEA Product and Country Heads to work on several virtual projects.

·Participated in the Global Right Placement initiative to draft a 2007 global strategy for Right placement of services.

Jun 2005 - Aug 2005

Summer Associate (MBA internship)

Joined Morgan Stanley as a MBA summer intern in June 2006 in the technology projects area.

·Analyzed business operations and proposed strategies improvements to existing technology projects and processes.

·Established and developed a framework for an IT Governance Board to review incoming projects for the Project Management Office Team whilst working in constant communication with groups in the USA, Germany and the UK.

·Measured and standardised common Technology Project Management (PMO) practices and across MS offices.

Feb 2003 - Jul 2004

Project Manager for GE Corporate (with 15 direct reports)

International assignment to develop the US customer’s trust, involved in all aspects of project & customer relationship management with particular emphasis in customer requirements and needs.

·Generated 40% increased project sales over 16 months by gaining clients' trust and extending the range of IT services/products offered to them. Performed a key functional coordination role managing IT engineers.

·Coordinated 5 teams of 15 members working with GE Corporate and its web applications.

·Coordinated the replacement and transition of IT subcontractors while generating annual savings of $400k

·Six Sigma Quality Certification – Green Belt.

Jun 2001 - Feb 2003

Senior Project Leader for GE Mexico HR, (with 3 direct reports)


·Led and coordinated a team of three that developed a Web-based payroll and HR admin system for GE Mexico.

·Coordinated the implementation of a new approval/ workflow system across the organisation (200 employees) on time and within budget. Interacted and communicated the implementation plan to Senior Executives.

·Selected for a highly competitive GE Leadership Essentials Course for potential managers in GE.

May 2000 - Jun 2001

Project Leader for GE Capital HR


After graduating from college ,in May 2002 I joined Ddemesis and successfully created from scratch an HR Helpdesk for GE Capital

·Participated in the implementation of Oracle Human Resources for GE Capital alongside KPMG.

·Handled over 40+ daily calls with requests from 250 HR Managers worldwide in North America, Europe and Asia providing consulting and technical support on HR system and procedures.

·Worked with HR managers and call centre members to facilitate the solution of critical problems.

Project Leader for GE Capital

·Launched and coordinated a call centre team of 12 with 300 users across 13 countries to support HR/payroll queries.

·Collected and analyzed key client and performance metrics of call centre activities.

·Transitioned the project offshore (to Mexico) whilst maintaining a seamless client service.


Jul 2004 - May 2006


·Developed a market entry strategy to Eastern Europe for a UK company as part of consulting assignment.

·2004 MBA Thunderbird Innovation Challenge: Ranked in Top 50 Most Innovative MBA Teams in the world.

Emory University, Goizueta Business School, MBA Exchange Programme, Atlanta, GA, USA08/05- 12/05



Several Citi & GE Certifications

GE & Citi