Jade Milligan

  • West Melbourne VIC
Jade Milligan

Manager

Summary

I am a dedicated and hard working hospitality employee with five years of customer service experience. I enjoy working with a team of dedicated employees who also strive to provide the best customer service possible. While being a team player is important in the hospitality industry, I also enjoy the chances I have to work alone to continue to challenge myself and make sure I am doing the best job I can. I am looking for a career opportunity that will not only allow me to advance in the industry, but will also continue to challenge me.

Work History

Work History
Sep 2010 - Apr 2015

Manager

Boot Hill Pub - La Crosse, WI USA

I started as a server at Boot Hill Pub and was quickly promoted to a bartending position. After two years of excellent service and thriving sales, I was promoted to front of house manager, and also continued to bartend. As manager I guided and helped my employee's thrive and held them to the highest standards to ensure great customer service. I was in charge of reporting inventory, depositing money to the company accountant, and promoting and renting our banquet facilities. I was also required to make sure all liquor was stocked behind the bar and in the liquor room. Due to the more intimate environment, I was able to build great rapport with customers which ensured return business.

Apr 2014 - Apr 2015

Bartender

Blue Moon - Onalaska, WI USA

As a bartender at Blue Moon I worked in a very fast paced and busy environment. While bartending, I made sure to work with fellow employees to ensure the customer was the number one priority and to make sure excellent service was always the focus. I provided quality mixed drinks, beer, and wine to my customers and made sure to up-sell whenever possible all while maintaining a clean and properly stocked bar. I was required to have adequate knowledge of all menu items, the preparation methods, and contents of each food item offered on the menu. Multi-tasking was a must, as making sure all items were charged to the proper tabs and all items were paid for in full was also a key responsibility as a bartender.

Education

Education
Sep 2006 - Jun 2010

GED

La Crosse Logan High School
Sep 2009 - Dec 2009

Certified Nursing Assistant Certificate

Western Technical College

Skills

Skills

Outstanding customer service

  • Anticipated guests needs
  • Courteous and professional demeanour 
  • Strong verbal communication
  • 100% positive customer feedback

Committed team player

  • Willing to help wherever possible to ensure great service
  • Cover shifts for fellow employees
  • Quickly gain trust of superiors

Quick problem solver

  • Execute the best fix for unexpected issues
  • Able to take the lead when needed

Up- selling capability

  • Promote products that will produce greater revenue