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Work experience

Mar 2009Feb 2015

Technical Records and Procurement Section Head-It Support

Al-Zaytoonah University

Job Designation: Technical records and Procurement Section Head-IT Support & Maintenance Division: Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks. Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Replacing parts as required. Providing support, including procedural documentation and relevant reports. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications. Setting up new users' accounts and profiles and dealing with password issues. Responding within agreed time limits to call-outs. Working continuously on a task until completion(or referral to third parties, if appropriate. Prioritizing and managing many open cases at one time. Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers. Testing and evaluating new technology. Storing, arranging, indexing and classifying records. Facilitating the development of filing systems, and maintaining these to meet administrative, legal and financial requirements. Devising and ensuring the implementation of retention and disposal schedules. Overseeing the management of electronic and/or paper-based information. Setting up, maintaining, reviewing and documenting records systems. Identifying the most appropriate records management resources. Advising on and implementing new records management policies and classification systems. Providing a policy framework to guide staff in the management of their records and use of the employer's records system. Ensuring compliance with relevant legislation and regulations. Standardizing information sources throughout an organization or group of organizations. managing the changeover from paper to electronic records Management systems. Preserving corporate memory and heritage. Resolving problems with information management by effective use of software and other information management resources. Enabling appropriate access to information. Responding to internal and/or external information enquiries. COMPUTER & TECHNICAL SKILLS · Microsoft Office“ Excel, WinWord, Internet". Microsoft Certified IT Professional(MCITP) Training course, which helps validate my proven experience and knowledge in using Microsoft products and solutions. Designed to be relevant in today's rapidly changing IT


القدرة على تحليل المشكلة بشكل منطقى والعمل على ايجاد الحلول لها
القدرة على التواصل عبر الهاتف بشكل ايجابى
IT Support
تقديم العون والمساعدة لحل المشاكل المتعلقة بأجهزة المستخدم والعمل على تجنب تكرارها
Communication Skills
التواصل الجيد مع المستخدمين الداخلين والعمل معهم لخلق بيئة عمل منسجمة مع اهداف المؤسسة التواصل مع مزودى الخدمة للتوصل للحل الامثل
القدرة على فهم الموقف الحالى وخروج بالحل الامثل
القدرة على التواصل مع المستويات العليا وايصال المعلومة لموظفين القسم


Aug 2006Aug 2009


Al-Zaytoonah University /Jordan
Jul 1999Jun 2003



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