Jacquie Wolfe

Jacquie Wolfe

Work History

Work History
Jun 2010 - Present

Sr VP Client Relations/Operations

Kazork Relocation

Developed and executed marketing and communication strategy to promote company offerings to third party companies. Developed the value proposition and key differentiators of the company, brand development, collateral design, and web design. Developed, coordinated, and delivered 40 sales presentations over a 12-week period by leveraging business relationships with past clients, third party and ancillary service providers to introduce company offerings. Actively identified and researched additional prospects to deliver company offerings.

Jan 2008 - Jan 2010

Director Client Relations

Brookfield Global Relocation
  • Program implementation, mergers, service recovery action plans, custom situational analysis, program/policy benchmarking, process improvement/mapping, project management and policy writing.
  • Consulted on Domestic and International relocation policies to ensure client standing as industry leaders while meeting their corporate objectives.
  • Developed and implemented the training tools for direct report staff and clients
  • Served on the business task force that created various information technology applications for data input.
Jul 2005 - Jan 2008

Director, Global Relocation Services

Paragon Global Relocation Services

Effectively managed over 80 different client relationships, within 15 diverse clients, including many Fortune 500 companies with 100% client retention.  Met and exceeded individual and departmental goals while maintaining excellent client relations during mergers of parent companies.

  • Responsible for client relocation budgets ranging from $1M to $13M per annum.Successfully saved as much as $500,000 per year per client while increasing the return on revenue of those clients by as much as 20%.
  • Successfully implemented 12 new clients during a four year period to include relocation policies and process guidelines.All clients became references.
  • Served on the business task force that created various information technology applications for data input.
  • Consulted on Domestic and International relocation policies to ensure client standing asindustry leaders while meeting their corporate objectives.
Apr 1999 - Jul 2005

Sr. Manager, Global Relocation Services

Paragon Global Relocation Services

Managed 15 diverse clients, including many Fortune 500 companies with 100% client retention.  Successfully increased revenue on existing client base by 8%-10% annually over the last 3 years through deeper and wider sales of company product offerings.

  • Managed numerous consultative projects for fully outsourced global relocation and assignment management programs with participation from multiple companies and countries throughout the world
  • Sales/RFP presentations at all levels including human resources, finance, procurement, and operations, for companies representing many different industries.
  • Hired, trained, and managed the operations team that serviced employees relocating both domestically and internationally. Responsible for 12 direct reports, 9 transactional employees and 3 administrative employees.Overall team customer service satisfaction rate is 98.4% satisfied.
  • Received numerous Peak Performer Awards.

Education

Education
Jan 2006 - May 2007

BA, Business Administration & Leadership

Concordia University

B.A., Business Administration and Leadership

Deans List

Skills

Skills

Visio

Powerpoint

Word

Outlook

Excel

Summary

  • An exceptionally talented and highly skilled Client Relations and Operations Director, with over 17 years' experience gained in business growth and corporate development.
  • Extensive experience in strategic & tactical global and domestic consulting, operations and global project management for Fortune 500 companies including: service recovery action plans, process improvement, innovative solutions, cost analysis, benchmark studies, client presentations, account management and service operations including hiring, training and staff management. 
  • Excellent at analyzing, organizing, managing, and implementing consulting projects and presentations. Attentive to details while focusing on the big picture. Relates well to both customers and team members. 
  • Demonstrable history of establishing and growing business, successfully increasing revenue, introducing stable business models and defining realistic growth strategies, with a clearly defined ability to identify opportunities and establish effective operations on a global basis.
  • Ambitious and driven, seeking success in all business ventures, with an entrepreneurial spirit and highly developed ability to identify opportunities, minimize risk and develop business.

Objective

Looking for a position in Client Relations and/or Operations where I can use my extensive experience in strategic & tactical global and domestic consulting. My experience will allow me to lead multiple initiatives to enhance an

organizations services, drive efficiencies, and identify new opportunities to meet the needs of your growing business.

My professional experience, combined with my dedication, teamwork, leadership skills and enthusiasm, should enable me to make an immediate impact on any organization.

WILL RELOCATE

Custom

http://www.linkedin.com/pub/jacquie-wolfe-harriman/b/6a4/a4

Certifications

Certifications

Professional Certifications

United States