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Jacqueline Marks, M.S.W

                            Work History

Aug 2010Present

Social Case Worker II

Catholic Charities Mission Shelter

Providing professional case management services to program clients to improve client stability, self-sufficiency, personal growth and development.

  • Apply appropriate techniques and standards in program development and service delivery to moderately complex case management system
  • Implement program objectives and performance standards as directed
  • Perform comprehensive psycho-social assessment of clients within established guidelines through interviewing, record reviews, etc.
  • Determine necessary level of intervention by evaluating client data
  • Develop, implement, and modify treatment/ service plans with individuals, families, and ancillary service providers
  • Provide counseling, crisis interventions and supportive services to assist clients in reaching treatment goals
  • Monitor and assess client progress toward identifies goals
  • Maintain up to date and accurate documentation to adhere to compliance standards
  • Plan curriculum and facilitate support/educational groups
  • Demonstrate skills and sensitivity to cultural/linguistic diversity
  • Provide emergency response coverage for programs with on call rotation
  • Participate effectively as a team member through communication, cooperation, information sharing and problem solving
Nov 2008Aug 2010

Intake Worker

Catholic Charities Mission Shelter

Providing professional intake services in both Emergency Services department and Mission Shelter

  • In Mission Shelter- oriented clients to shelter rules, provided new residents with linens and toiletries, gently searched belongings for prohibited items, and provided support for night staff
  • In Emergency Services- assisted clients in identifying needs and obtaining funds for a variety of needs including: utilities, prescriptions, birth certificates, food boxes and state certifications
Aug 2007Jun 2008

Social Work Intern

Children's Medical Center Dallas Hospital

Providing professional support for families, doctors, nurses and outside agencies to ensure they receive their entitled social services

  • Provided direction to families to inform and link them to services inside and outside of the hemophiliac and solid organ tumor clinics
  • Maintained patient reports after each hospital visit
  • Advocated for families to  ensure service implementation


Jan 2006May 2008

Master of Science in Social Work

University of Texas at Arlington
Aug 2002May 2005

Bachelors of Art in History, Minor Religious Studies

Southern Methodist University