Jacqueline Marks, M.S.W

                            Work History

Work experience
Aug 2010 - Present

Social Case Worker II

Catholic Charities Mission Shelter

Providing professional case management services to program clients to improve client stability, self-sufficiency, personal growth and development.

  • Apply appropriate techniques and standards in program development and service delivery to moderately complex case management system
  • Implement program objectives and performance standards as directed
  • Perform comprehensive psycho-social assessment of clients within established guidelines through interviewing, record reviews, etc.
  • Determine necessary level of intervention by evaluating client data
  • Develop, implement, and modify treatment/ service plans with individuals, families, and ancillary service providers
  • Provide counseling, crisis interventions and supportive services to assist clients in reaching treatment goals
  • Monitor and assess client progress toward identifies goals
  • Maintain up to date and accurate documentation to adhere to compliance standards
  • Plan curriculum and facilitate support/educational groups
  • Demonstrate skills and sensitivity to cultural/linguistic diversity
  • Provide emergency response coverage for programs with on call rotation
  • Participate effectively as a team member through communication, cooperation, information sharing and problem solving
Nov 2008 - Aug 2010

Intake Worker

Catholic Charities Mission Shelter

Providing professional intake services in both Emergency Services department and Mission Shelter

  • In Mission Shelter- oriented clients to shelter rules, provided new residents with linens and toiletries, gently searched belongings for prohibited items, and provided support for night staff
  • In Emergency Services- assisted clients in identifying needs and obtaining funds for a variety of needs including: utilities, prescriptions, birth certificates, food boxes and state certifications
Aug 2007 - Jun 2008

Social Work Intern

Children's Medical Center Dallas Hospital

Providing professional support for families, doctors, nurses and outside agencies to ensure they receive their entitled social services

  • Provided direction to families to inform and link them to services inside and outside of the hemophiliac and solid organ tumor clinics
  • Maintained patient reports after each hospital visit
  • Advocated for families to  ensure service implementation


Jan 2006 - May 2008

Master of Science in Social Work

University of Texas at Arlington
Aug 2002 - May 2005

Bachelors of Art in History, Minor Religious Studies

Southern Methodist University