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Summary

I am a capable telephonist/receptionist who is required back to clients on a regualar basis. I have excellent diction,a calm efficient manner and is used to dealing with people at all levels.I am full au fait with screenbased switchboards and although i have not with the upgraded consoles in a while i have no problems with being cross trained. i am affable and possess a warm friendly personality,i am available immediately

Work experience

Dec 2012Jul 2014

cleaner

Trainingsverket gym in malmö

hoover,mopping,see to it that i use a special cloth to take away moth and dust,clean the toilets in each room,clean the mirrors in all the changing rooms for men and women,see to it that the drains in the shower rooms were maintained and cleaned every week,work monday to friday from 0600-16-30,unfortunately the company went into liquidation,but i covered same gym in different areas of malmö

Jan 2012Jan 2012

cleaner temp

malmö stad(council)

working at two different schools both nursery and junior,working day was monday to friday 0700-15.00

Aug 2011Nov 2011

hotel cleaner

poolarna

contract was with mayfair hotel but via poolarna,do the hoovering,if i am cleaning a delux room and more beds were requested to be added then i would have to ensure that it is done,clean the bathroom which can sometimes have shower and a jaccuzzi bath tub,,,fill the fridges,ensure my trolley is filled with enough sheets pillow cases toiletries etc,work hours were from 0900-16-00 then saturdays and sundays one woud work up to 18.00

Sep 2008Oct 2010

cleaner at childrens hospital

ISS

cleaning on the infections ward that required special work clothes as special cleaning methods was a requirement when cleaning the hospital,i have also worked for the main hospital as a cleaner but not for same company as the hospital employed me(umas malmö)

Jul 2009Jul 2010

cleaner

sesab service syd AB

this well known company had many contracts so one was never working in same area of cleaning all the time,sometimes i would be cleaning in the supermarkets and other times cleaning private homes and apartments plus offices

Oct 2004Dec 2004

kitchen help

Le Concert Restaurant

washing up,chop vegetables,help to prepare fondu,clean toilets,i was asked back to same company as it was christmas and i was an extremely helpfull person

Apr 2004Aug 2004

kitchen help

Le Concert Restaurant

chop vegetables and breads,clean,and do the washing up,my swedish was not good enough to be taking orders from customers,

Jan 2003Mar 2004

telephonist

st marys hospital paddington

answering a computerised ericsson computerised switchboard to take all incoming and outgoing calls and ensuring calls are sent to correct departments,every morning carry out a test bleep for fire and cardiac arrest ,working shifts and cover sickness when required

Feb 2002Oct 2003

telephonist receptionist

south african high commission whitehall london

answering the meridian console and assisting with the incoming and outgoing recorded delivery and special delivery mails,incoming faxes,photocopying and sending out application packs for visa enquiries,assisting the passport section with outgoing mails and assisting when required with adhoc duties alongside one other person.

Jan 2001Feb 2002

trg resource management/three tees/adecco employment agencies

telephonist receptionist temp

covering various temporary assignments within the city and west end,i was a very popular member of a the temp team and was requested back by clients on a regular basis,companies included jp morgan chase standard chartered bank.....

Jan 2000Jul 2001

administrator

Royal Marsden NHS Trust

assisting the administrator med adhoc admin duties,sometimes being present if requested by a private patient when documents need to be witnessed and signed,doing bookings for private patients or non private patients regarding theyre stay in the hospitals hotel accommodation,ensuring when a fire alarm is activated that all persons are accounted for...

Jun 1995Aug 1999

telephonist

Royal Marsden nhs trust

answering a merlin isdx console and routing callers and assisting with cover on front reception,issue keys and bleepers to doctors upon request,attending to various alarms connected to the hospital and assisting patients to their clinic appointments,handling the incoming and outgoing post,order couriers and taxis,do the mornings bleep test,working shifts from 0700-3pm,15.00-23-00 and 12-00-19.00

Feb 1994Jun 1994

telephonist

Harrods knightsbridge

operate an 8 position isdx console ,answer all incoming and outgoing calls ensuring conncections are made to the right departments within specific time scales

Feb 1990May 1994

telephonist

Royal Brompton and Harefield NHS Trust

operate a 4 position ISDX console dealing with incoming and outgoing calls,ensuring calls are connected to right departments within specified time scales

Dec 1989Jun 1990

part time telephonist

Marks and Spencer PLc

working with 11 other operators including the supervisor,working on the northern telecom sl100 computerised console to answer incoming and outgoing calls including attending to european and international calls.

Sep 1987Nov 1988

receptionist/telephonist

Blakeneys Solicitors

meet and greet clients and visitors,organise refreshments,order flowers and newspapers,organise the reception area,faxing,photocopying,attending to the franking machine,banking and ensuring the incoming and outgoing post is collated and ready to leave before close of business....

Jun 1982Jul 1986

telephonist

London Electricity Board

operating a Merlin ISDX console to take incoming and outgoing calls and ensuring calls are routed to correct departments...

Education

Oct 2012Dec 2012

workplace education

academia eductus

swedish language,computers,search for work.

Mar 2005Nov 2005

swedish for immigrants

datalingua

basically the same format as was previously explained,

May 2004Dec 2004

swedish for immigrants

komvux

back to basics with being educated from ground upwards in swedish language,which meant your are in school from 0800-12 noon monday to friday

Jan 2004Jun 2004

cleaning course

kommun utveckling i sverige

education in cleaning means service and quality,organisation and economy,group and psykosocial working environment,ergonomi,wellness,and physical working environment,working environment and external environment,swedish,cleaning grounds,cleaning equipments,cleaning methods,technical and chemical products,floor and interior materials,maths,temp work with a company chosen by teachers for 8 weeks.

Skills

english is my mothers tongue,and i am also fluent in swedish, data is mcrosoft office,internet search,different consoles but if required i am prepared to be cross trained