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* Highly motivated professional seeks unique opportunity to apply and share wealth of experience in customer service, administrative, logistic coordination, and inventory management; acquired multitasking abilities within the retail, operations, client relationship, and professional service industries.

* Experienced in analyzing and applying solutions to client account, vendor, and buyer inquiries. Successful track record increased productivity and influenced positive change to Fortune 500’s standard operating procedures.

* Diplomatic, hardworking, results-oriented attitude designed and executed program transparency; built and maintained departmental team synergy where none existed. Status: United States Citizenship.

Work experience

Jul 2011Present

Logistic Coordination Team Member – Customer Response Agent

Affiliated Computer Services (Xerox Company)

Customer relationship liaison agent; provides call center, order/inventory management, and process improvement resolutions for business process outsourcing project. Floor support to thirty (30) agents; mentors novice staff in client provision approach and solutions. Trains staff in database management with seven Citrix-based system applications; coordinates and safeguards sensitive inquiries to support over 47M customers, 610 facilities, and 100K staff.

* Managed order movement status, productivity, and inventory research; guided in employee assist, escalation desk support, and customer correspondence output; met technical, logistic and consumer reply deadlines.

* Worked over 3K technical and vendor support issues; provided time-sensitive customer responses for senior managers.

* Facilitated multiple Home Office/customer disputes; provided alternative solutions; sustained program integrity. * Handled sensitive escalation incidents; analysis among 20 various departmental offices resolved over 600 inquiries.

* Solved long-term logistic fulfillment issue; staff procedure output decreased acquisition, delivery status requests.

Feb 2010Jul 2011

Operation Coordinator

Road and Rail Services

Provided administrative, operational, and quality control evaluation tasks in support to over 700 logistic staff workers in 47 locations throughout 17 States.

* Self-taught, trained staff on new rail track calibration software; efforts increased overall production setup by 40 percent.

* Coordinated heavy equipment vehicle loading; initiated written procedures; safety parameters met with no incidents.

* Initiated rail equipment inventory file records; ensured quick retrieval and disposition of all safety and quality inspections. * Received senior staff and co-worker accolades in administrative reorganization; work exceeded assigned expectations.

Jun 2008Nov 2009

Community Care Representative

Resthaven Care Community

Provided professional care and client support services in various assigned locations. Monitored and documented daily client observations and surrounding facility needs. Managed logistic requirements and contingency planning to ensure alternative resources are in place for client’s activity support.

* Achieved staff accolades on positive impressions with clients in short time; aiding 350 staff members to provide health care, in-home services to over 1,200 people annually.

Apr 2009Jun 2009


Broadway Café

Greeted new and recurring clients; enforced policy adherence to clients with diplomacy and tact; facilitated setup and maintenance for reserved social gatherings and business events.

* Assessed numerous safety issues; launched facility management remedies; ensured quality control compliance standards.

* Emulated positive image; influenced staff attitude change; affected operational increase in recurring customer base.

Aug 2008Apr 2009

Customer Service Representative


Processed customer requests; positive facility business outlook; maintained quality standards adherence and sales growth. Frequently aids in training and development of store staff.

* Trusted agent; managed 12K in daily financial transactions; handled inventory flow under minimum staff support.

* Received numerous customer relationship management accolades for policy enforcement, and security awareness.

Feb 2008Jun 2008

Quality Inspector

Inprax Performance Resources, LLC

Provided quality control and product assurance duties for ISO 9001-2000 registered provider of technical services. Trained, utilized, and coordinated resources to remedy complex issues; ensured compliance to standards via prescribed directive and organizational policy.

Feb 2007Dec 2007

Composite Fabrication Technician

Kelly Engineering Resources

Building project in laminating and constructing fiberglass pads; provided hand spraying tack board skills for premise and composed office walls.

Dec 2006Feb 2007

Customer Service Representative


Provided customer care and support services; duties in setup and maintenance of facility; handled financial transactions and accountability.

Aug 2006Dec 2006

Logistic and Inventory Technician


Logistic setup and accountability of high usage equipment and materials; other duties included maintenance of rotors and cylinders.

Jan 2006Jul 2006

Quality Inspector

Product Action International, LLC

Provided quality control and product assurance duties for ISO 9001-2000 registered provider of technical services. Coordinates resources to ensure adherence to official standards via prescribed directive and organizational policy are in compliance.


Sep 2011Present

Business Administration

Brown Mackie College


Office Administration
Customer Service
Inventory Management