Jacob Metro

Jacob Metro


I began in IT back in the 1980s working for my local public library for $5/wk providing tier-I support on Apple 2e and PC-compatible systems. In addition to daily support for my middle and high-school computer labs, I was once called in to help support a problem with a communications failure between my high school's servers and the public city school system's backend. I took a job for RadioShack corporation and managed a computer repair facility improving profit by more than 60% over 8 months. I took a job as a systems analyst for a small banking technologies firm and within six months was promoted to a member of the board as Corporate Technology Officer. I moved on to providing multi-location support for a 200-person print manufacturing facility. I increased the IT staffing by more than 1300% and helped create a spin-off organization that provided support and designed and wrote applications. I then took over in instructional leadership for a local college in my area helping to design a new Economics curriculum. I was later tapped to head a newly created department but was unable to commit due to prior engagements. I then took a leadership role at a Towson-based IT consulting firm in Baltimore and helped grow the firm in the Baltimore Business Journal rankings within a year through careful planning and strategic staffing increases. I moved to a Annapolis-based IT consulting firm and spearheaded a project to implement managed services. To successfully begin the process of transitioning from a maintanance team to a managed services leader, required organizational leadership and strategic planning skills. I helped design the implementation plan and the backend processes to successfully navigate the transition. I'm currently in a DSc program. My goal is to consult for larger organizations in a number of IT practice areas.

Work History

Work History
Feb 2009 - Present

Adjunct Instructor of Business

Community College of Baltimore County
I teach courses in management to adult professionals through the Department of Continuing Education.
Dec 2007 - Jan 2009

Manager of Operation

Light Industries Services Professional IT Services
I was brought on board to assist the company in planning and implementing a couple of new products which I did successfully. I built the business case and coalition necessary to begin the process of transitioning from a maintanance team structure to a managed services provider. I also outlined the pitfalls of such a transition along with means of combatting each. On a daily basis, I sustain the technology support management functions for a 30 person technical services company, managing customer support and field service engineers. I supply project management and project roll-out services. I perform detailed business analysis to include process and job modeling as well as an employee productivity study. Additionally, I provide administrative support to business operations and perform NPD (new product development) – primarily pre-engineering architecture activities. Finally, I supply tier-3 support to network and systems engineers as needed.
Mar 2007 - Jul 2008

Managing Instructor

I developed the economics curriculum (both Macro and Micro) and was an adjunct professor until July 2008 when I started my doctoral program.
Dec 2006 - Dec 2007

Director of IT Service

I then spent just over a year building the service arm of AnalySYS Enterprises. I more than doubled the number of staff among the three departments that I managed. The departments are Help Desk, Field Services, and Bench Engineering.
Oct 2004 - Dec 2006

Interim CIO/Director of Information Systems

Fontana Lithographic dba Mosaic
I was hired as a outsourced CIO for a medium-sized printing firm just outside of DC. In this capacity I helped grow the organizational IT capacities by proposing the addition of 9 staff members and by assisting in the organization and management of these additional staff members. As of mid-2007, this team was so profitable that it was spun off into its own service corporation. My close work with the company president at Mosaic led directly to the creation of this team.


2008 - Present


Dakota State University

Dakota State University has a rigorous doctoral program offered by distance learning mechanisms including video conferencing, lesson streaming, discussion boards, and electronic submission and grading of assignments. I'm in my first full semester. I will have more comments as time progresses.I have been tapped to help design a malware response laboratory exercise (with associated teaching and submittal mechanisms) for Dr. Mark Moran. With very general oversight, I have designed the requirements, the lab, polled sources, added humerous and interesting anecdotes, and in other ways designed a more than 20 hour course of study in malware mitigation and response.  Additionally, Dr. Moran and I are beginning work on a paper based on this course to be published in the next few semesters.

2004 - 2007


Western Governors University
Western Governors University is the first and only regionally accredited university established by the Governors' Associations of 20 western and mid-western States. It is the only university utilizing a purely competency-based educational model that has been accredited. If you really know your stuff, be prepared to demonstrate it through writing, examination, and integrative projects.