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Summary

  • Experience working with multiple Fortune 100 companies across the United States including Washington, Minnesota and New Hampshire
  • Familiarity with systems including Documaker, Visual Studio, SQL Server and Microsoft Office
  • Ability to effectively communicate needs to multiple stakeholders and understand unique requirements set for by other areas

Positions Held

  • Computer Salesman
  • Geek Squad Agent
  • Senior Geek Squad Agent
  • Best Buy .NET Toolkit Developer
  • Geek Squad Supervisor
  • IT Analyst
  • Business Systems Analyst II

Work experience

Apr 2011Present

Business Systems Analyst II

Liberty Mutual

Analyze multiple publishing systems in order to complete complex compliance changes and enhancements. Work with upstream and downstream system areas to ensure smooth monthly implementations. Support the eSignature front-end application.  Facilitate publishing impacts from 2012 Billing Roadmap projects.

Apr 2010Apr 2011

IT Analyst

Liberty Mutual

Create business requirements and test plans surrounding publishing changes.

Apr 2006Apr 2010

Geek Squad Supervisor

Best Buy

Responsible for the business development as well as the financial and operational outcomes of the computer repair bench. Managed eight reporting computer technicians and provided a structured, yet flexible, work environment

Aug 2009Sep 2009

Employee Toolkit Developer

Best Buy

Developed ASP.NET Capacity Tool. Tested applications before and after server pushes.

Education

Sep 2005Mar 2010

Business Administration

Western Washington University

Skills

Relational Database Design
Web Design
Computer Repair
Test Plans
Business Requirements

Certifications

Web Manager Certification

Western Washington University