My name is Jacob Land, and I am seeking to provide the state of Texas with my experience in customer service. Over the past nine years I have been a member of various call center and work-from-home teams that provided efficient and excellent service for my company's clients and their patrons. The experiences with my current employer have allowed me to develop as someone who can react quickly and adapt to the ebb and flow of volume that call centers experience. I am well versed in the concepts of call control, deflection, average handle times and the need to provide consistent quality on every call. It is my responsibility to multitask and use my time efficiently to bring a speedy and satisfactory result for my company and my customer every time.
Through my career providing support and assistance, I have gained experience in a supervisory role, assisting my fellow team members and allowing them to resolve their customer's issues on time and effectively. Communicating with my fellow supervisors and my team leader, we make a game plan together and are able to focus our energy in bringing call times down and ensuring satisfaction for all of those who field calls on my team. I take great pride in helping my co-workers achieve their goals and manage them through crises they may experience. Each call is important and requires focus and diligence.
It is my hope that my experience and skills will be a benefit to you, and it would be my pleasure to join you as an employee and member of the team. Thank you for your consideration.