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Work experience

May 2009Present

Human Resources Specialist

Providence Health & Services

          My Current position with Providence Health & Services is within the Human Resources Service Center where I am responsible for: processing all employee action notices related to wages/salaries, terminations, position/status changes, performance evaluations, newly hired and rehired employees, employee transfers, time off accrual maintenance, updates to employee personal information and other HR requests.

          Prior to the HR Service Center I was the sole Dispute Resolution Specialist for the entire Washington/Montana Service Area, Including Physician Billing. I was responsible for all points of contact with any patient concern and resolution with all concerned parties. This position afforded me the opportunity to work with a series of department executives and the Washington & Montana Attorney General's Office.

          My first position with Providence Health & Services was in the Customer Contact Center working with patients to resolve their outstanding balances. I was responsible for educating the patient of our contact with their insurance company and providing solutions with options for their outstanding balances. My position required me to successfully maneuver between multiple systems while on the phone with the patient. 

Oct 2006May 2009

E-Mail Specialist


            As an Online Banking Specialist, my responsibilities were as follows: verify and confirm clients over the phone maintain bank records and comply with federal and bank regulations, assist clients with accessing their account information online and maneuvering within Online Banking.

          In less than a year I transitioned to become a member of the Professional Financial Management (PFM) Team. This small group assists clients who utilize professional software to manage the financial records. This team is responsible for the connection and proper reconciliation of client financial information.

          I received my final position by promotion in January of 2008 and enjoyed the privilege of telecommuting. This team assisted clients from all avenues of the ban, Servicing both personal and business accounts as well as Private Banking and Key Privilege Clients. This position maintains account information and provides assistance with transactional information. I also enjoy the sole responsibility of maintaining and responding to all of the PFM e-mail that Key receives.

Jan 2002Sep 2006

Salon Technician/Hand and Foot Therapist

          As a licensed Manicurist I was responsible for the overall happiness and satisfaction of my guests as well as giving the type of service that would ensure my guests would want to come back and re-experience Gene Juarez.


Lisa Maringer

Courtney Isom

Amber Peri


Puyallup High School

Puyallup, WA

Sep 1997 - June 2000

Central Washington University

Ellensburg/Tacoma, WA

Sep 2000 - June 2001

Pierce College

Puyallup, WA

Sep 2001 - Jan 2002


  • Keyboard 80 words per minute

  • Proficient in 10-key

  • Able to multi task comfortably

  • Quick thinking

  • Adapts easily tolearning new skills

  • Adapts easily to change

  • Enjoy working as part of a team

  • Self motivating

  • Proficient with Microsoft          Office Suite

  • Excellent writing and speaking skills

  • Effective time management

  • Objective

              I am currently looking for an advancing position in the Human Recourses field where I may further develop my customer service skills and overall knowledge of human relations.  I am looking to be part of a team where I may build on my attributes of self-motivation, managing time effectivly and distinguishing successful strategies for effective and successful completion of my tasks.