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PROFESSIONAL PORTFOLIO


EDUCATION

Sep 1984Nov 1987

M.A.Sc. (Master of Applied Science)

University of British Columbia (UBC)

Electrical Engineering Degree

Major in Computer Communications Network Systems Design

Thesis: Performance Evaluation of the Integration of Voice and Data in a High Speed Local Area Network - The Expressnet

Sep 1980May 1984

B.A.Sc. (Bachelor of Applied Science)

University of New Brunswick (UNB)

Electrical Engineering Degree

Major in Data Communication Systems

Dean's List Student '84Top 10% in Engineering  |  First Class Academic Standing    Results of my Biomedical Engineering research thesis "Computer Simulation of Myoelectric Prosthesis Control" was published  in CRC Critical Reviews in Biomedical Engineering, 1986.

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Jul 1988Aug 1988

French Immersion Program (Superior II Level)

Laval University

Quebec Literature (French Poetry) & Techniques in Teaching Languages

Sep 1975May 1980

Diplôme de la langue française (French Diploma)

Alliance Francaise

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CERTIFICATIONS

2004

ISO9001:2000 Internal Quality Auditor

Plexus Corporation

ISO 9001:2000 Internal Quality Auditor Training (ISO/TS16949 Automotive Emphasis)

19792009

Courses in Project Management, Leadership, QA, Testing, Auditing, Programming

Numerous Institutions

HK, Canada, USA

LinkedIn Profile:    www.linkedin.com/in/jacksonyklee      Education Section

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19751997

Courses in Languages: French, Spanish, Mandarin

French

  • UBC (Vancouver)
  • Laval University (Quebec)
  • Saint Thomas University  (Fredericton, NB)
  • Alliance Francaise (HK)

Spanish

  • Le Centre - Intermediate Spanish (Vancouver)
  • UBC (Vancouver)

Mandarin

  • S.U.C.C.E.S.S. (Vancouver)

EXPERIENCE

Aug 2018Oct 2018

Senior QA Analyst   (Contract)

Ritchie Brothers Auctioneers

(Auction software applications)

Conducted web-site application testing.  Reported to Project Managers.

  • Executed functional testing and defect fixes verification for web applications:

o    Caterpillar website (Client) – new version for buying and selling used heavy equipment, trucks, other assets

o    ServiceNow website (Internal) – ITSM system for service requests raised by departmental staff

o    IronPlanet website – access to auctioning application

  • Planned and carried out localization testing of client websites (for 12 different languages).
Feb 2018Apr 2018

Senior Project Manager, Engineering

Intrinsyc Technologies

(Internet Of Things  IoT Products)

Managed 4 projects (including T&M contracts) related to IoT (Internet of Things) embedded SoM (System on Module) products involving hardware, firmware, software. Reported to Program Manager.

  • Collaborated with account managers, interacted with clients and wrote SOW document.
  • Prepared project plans, budget files, revenue and staff effort estimation & tracking files, invoice requests, requirement traceability matrices, project status reports.
Nov 2010Jun 2017

Test Lead | Senior Quality Analyst

Telus Communications Inc.

(Telecommunications Systems applications)

Managed test team of five staff, and executed tests to verify systems and applications for Telus customers. Coordinated testing activities for two test teams (in Vancouver and Bangalore) - for agile and waterfall methodology projects.

  • Planned testing projects; prepared test strategy, test plan, test cases, test scripts, test metrics reports.
  • Executed tests (manual and automated) to verify features and defect fixes for software applications (e.g. ITSM – Incident Management, Asset Management, Change Management, Release Management modules); and, interacted with vendor (BMC). Provided guidance to team in test automation.
  • Conducted functional, regression, integration, localization (French) testing and data migration testing.
  • Received E-Star recognition for ‘Professionalism and Perseverance’.
Sep 2010Sep 2010

Quality Engineer (Contract)

Sonic Enclosures

(Mobile Enclosures Integrating Operating Equipment for Industrial Applications)

Developed technical quality record. Reported to VP Engineering.

  • Wrote quality document to prepare company to bid on a customer contract.
Jun 2010Sep 2010

Director of QA and Testing

Thirdi Software

(e-Commerce applications)

Managed testing of applications for release to customers.   Reported to Company Owner.

  • Planned, coordinated and executed QA testing activities.
  • Prepared quality management system manual, conducted project document/technical specifications reviews, quality reviews of testing deliverables. Verified features and defect fixes for all internal and customer websites.
  • Made recommendations to improve existing processes.
Feb 2010May 2010

Test Lead, PPM Project (Contract)

BC Hydro

(ERP SAP Integration)

Managed test team of over ten testers for a phase of an enterprise project.  Reported to Technical Project Manager.

  • Planned, coordinated and managed all testing activities for Wave 1 of Project and Portfolio Management Project, involving integration of ERP software (SAP-PS, PeopleSoft, Oracle) with MS Project, Primavera for retirement of legacy software.
  • Scheduled and managed preparation and execution of test scripts for functional, component,  end-to-end and security testing.
  • Coordinated activities on performance testing, including triggering conditions for batch processing.
  • Made recommendations on test automation and regression testing via usage of test automation tool.
Nov 2009Nov 2009

Software QA and Testing Manager

Thirdi Software

(e-Commerce applications)

Managed testing of applications for release to customers.   Reported to Company Owner.

  • Planned, coordinated and executed QA testing activities.
  • Prepared quality management system manual, conducted project document/technical specifications reviews, quality reviews of testing deliverables. Verified features and defect fixes for all internal and customer websites.
  • Made recommendations to improve existing processes.
Jul 2009Sep 2009

Quality Engineer (Contract)

Sonic Enclosures

(Mobile Enclosures Integrating Operating Equipment for Industrial Applications)

Developed document on product lifecycle. Reported to VP Engineering.

  • Reviewed existing system and made recommendations to Senior Management on companywide processes to improve product quality.
Sep 2008Dec 2008

Process Improvement Specialist (Contract)

Delta-Q Technologies

(Power Management Products)

Prepared quality document. Reported to Quality Manager. 

  • Successfully developed 5 new processes (Problem Resolution, Change Management, Sustaining Product Development, Manufacturing Planning, Configuration Control) for company-wide usage.
  • Reviewed and made recommendations to improve Quality Management Systems.
Jun 2007Oct 2007

Project Manager (Contract)

Alpha Technologies

(Power Solutions)

Managed projects and introduced processes. Reported to Engineering Manager.

  • Successfully managed, using MS Project and tools, 12 concurrent projects with team of 16+ staff.
  • Provided recommendations, which were later implemented, on creation and management of a QA and Testing department, lab setup, best QA test design practices, testing methodologies, defect tracking.
  • Prepared project charters and budgets and monitored expenses of projects on an ongoing basis.
  • Developed processes for a Product Lifecycle Management Program linking all functional departments together which Management implemented on a company-wide basis.
Oct 2004Oct 2006

Director, Testing and Quality Control

SmarTire Systems

(Tire Pressure Monitoring Systems)

Managed test team and introduced company-wide quality process.  Reported to CEO.

  • Led team of 3 staff (1 Test Manager, 2 Test Engineers) in development of test plans, cases, procedures, scenarios, scripts for software and hardware components and systems ensuring that all products met or exceeded marketing and engineering quality requirements.
  • Developed  company-wide Product Management Process which was used as framework for Automotive Industry Standard Certification. Developed quality training programs and conducted internal audits. Result: Enabled SmarTire to be certified to ISO 9001:2002/TS16949 Standards.
  • Conducted QA activities for requirements review, project planning, program execution, engineering development, test plans, release management, product deployment and maintenance processes.
  • Prepared quality plan and roadmap in conjunction with various departments.
Jun 2003Jun 2004

Manager, Product Verification and Support Group

Triant Technologies Inc.

(Semiconductor Fault Detection Systems)

Managed test team and introduced company-wide quality process.  Reported to VP Engineering.

  • Directed 8 testers (Vancouver & Nanaimo) in Testing, Configuration Management, and Documentation.
  • Prepared and implemented company-wide QA and Product Release Process.
  • Meticulously planned and directed execution of testing activities, resulting in a high quality product and smooth field integration. Reduced beta period by 50% (from 2 weeks to 1 week) which led to significant cost savings and faster time to market.
May 2001Oct 2002

Manager, ATM Test Development

Alcatel Canada

(ATM Edge Switches)

Managed test team and assisted with auditing process.  Reported to Testing Director.

  • Directed a team of 7-10 senior test automation engineers in the Test Design Group providing design and infrastructure support of test scripts and test cases for functional, regression, integration and performance testing of Telecommunications equipment required to meet “5 nines” field reliability.
  • Successfully represented the Vancouver Test Team in obtaining TL 9000 (Telecommunications) Certification via preparation of support documentation and answering inquiries of external auditor.
  • Developed a Test Development Process, trained test engineers on best QA practices.
Sep 1998Apr 2001

Manager, Product Testing and Quality Assurance

DG Systems Inc.

(Digital Media Distribution Systems)

Managed 2 test teams and introduced company-wide quality process.  Reported to VP Engineering.

  • Successfully managed two teams of 8 testers (5 in San Francisco, 2 in Vancouver) and verified the integration of 30+ software applications for 2 highly-complex networks with customer base of 7500 radio stations, 770 TV stations. The combined network became the largest provider of digital distribution services to the broadcasting industry in North America.
  • Achieved ‘zero hub-system failure’ record for 5 years (in DG Systems & DCI).
  • Introduced a QA Methodology (Quality Plan) which improved the efficiency of the overall product development life cycle, from conception, through requirement analysis, design, implementation, testing, rollout, to customer support. Developed quality training program for cross-functional staff.
Apr 1997Sep 1998

Manager, Product Testing and Quality Assurance

Digital Courier International Inc.

(Digital Media Distribution Systems)

Managed test team and introduced company-wide quality process.  Reported to VP Engineering.

  • Successfully managed a team of 3 testers to verify the various client-server applications.
  • Achieved ‘zero hub-system failure’ record.
  • Introduced a QA Methodology (Quality Plan) which improved the efficiency of the overall product development life cycle, from conception, through requirement analysis, design, implementation, testing, rollout, to customer support. Developed quality training program for cross-functional staff.
Feb 1995 Apr 1997

Technical Support Specialist

Digital Courier International Inc.

(Digital Media Distribution Systems)

Provided technical support/help desk customer service at Network Operation Call Centre. Reported to VP Operations.

  • Tested, configured, installed systems and trained internal and external customers (at client sites) on applications and tools.
  • Introduced a QA Methodology (Quality Plan) which improved the efficiency of the overall product development life cycle, from conception, through requirement analysis, design, implementation, testing, rollout, to customer support. Developed quality training program for cross-functional staff.
  • Achieved ‘zero hub-system failure’ record.
Jan 1991Feb 1995

Software Design Engineer

MPR Teltech Ltd.

(Image Conferencing Systems)

Designed and tested telecommunications software. Reported to Technical Team Leader.

  • Designed, implemented and tested Windows-based desktop image conferencing application.
  • Provided technical support at beta sites (various educational institutions).
  • Received 'Top Bug-Finder Award 1994' in Advanced Technology Division.
Jun 1989Oct 1990

Software Design Engineer

IDACOM Electronics Ltd. (Hewlett-Packard)

(Network Protocol Testing Equipment) 

Designed and tested telecommunications software. Reported to Engineering Manager.

  • Designed, implemented and tested Common Channel Signalling Systems (SS#7) software for computer network protocol testing equipment.
  • Coordinated and performed tests in field trials in customer site.

AFFILIATIONS

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