Jackson Lee

Jackson Lee

Work History

Work History
Nov 2010 - Present

Test Lead


Telecommunications Application Systems

  • Lead team members in Vancouver and Bangalore in verifying various applications
  • Carry out hands-on testing of software applications
  • Coordinate testing projects
Jun 2010 - Sep 2010

Director of QA Testing

Thirdi Software Solutions Inc.

E-Commerce, Web Applications

  • Planned, coordinated and conducted QA activities (preparation of quality management system manual, evaluation of defect management tool, project document/technical specifications reviews) and testing activities (verification of features and defect fixes for all internal and customer websites).
  • Made recommendations to improve existing processes.
Feb 2010 - May 2010

Test Lead, PPM Project (Contract)

BC Hydro

Enterprise Software Integration

  • Planned, coordinated and managed all testing activities for Wave 1 of Project and Portfolio Management Project, involving integration of ERP Software (SAP-PS, PeopleSoft, Oracle) with MS Project, Primavera and retirement of legacy software.
  • Established testing methodology to guide testing activities under single testing umbrella.
  • Scheduled and managed preparation and execution of test scripts (by 10+ testers) for functional, component, end-to-end and performance testing.
  • Made recommendationss on test automation and regression testing via usage of test automation tool.
Nov 2009 - Nov 2009

Software Quality Assurance and Testing Manager (Contract)

Thirdi Software Solutions Inc.

E-Commerce, Web Applications

  • Planned, coordinated and executing testing activities.
  • Made recommendations to improve existing processes.
Jul 2009 - Sep 2009

Quality Engineer (Contract)

Sonic Enclosures

Mobile Enclosures Integrating Operating Equipment for Industrial Applications

  • Reviewed existing system and made recommendations to Senior Management on companywide processes to improve product quality.
Sep 2008 - Dec 2008

Process Improvement Specialist (Contract)

Delta-Q Technologies Corporation

 Power Management Products

  • Successfully developed 5 new processes (Problem Resolution, Change Management, Sustaining Product Development, Manufacturing Planning, Configuration Control) for company-wide usage.
  • Reviewed and made recommendations to improve Quality Management Systems.
Jun 2007 - Oct 2007

Project Manager (Contract)


 Power Solutions

  • Successfully managed, using MS Project and tools, 12 concurrent projects with team of 16+ staff.
  • Provided recommendations, which were later implemented, on creation and management of a QA and Testing department, lab setup, best QA test design practices, testing methodologies, defect tracking.
  • Prepared project charters and budgets and monitored expenses of projects on an ongoing basis.
  • Developed processes for a Product Lifecycle Management Program linking all functional departments together which Management implemented on a company-wide basis.

Oct 2004 - Nov 2006

Director, Testing and Quality Control


Tire Pressure Monitoring Systems

  • Led team of 3 staff (1 Test Manager, 2 Test Engineers) in development of test plans, cases, procedures, scenarios, scripts for software and hardware components and systems ensuring that all products met or exceeded marketing and engineering quality requirements.
  • Developed  company-wide Product Management Process which was used as framework for Automotive Industry Standard Certification. Developed quality training programs and conducted internal audits. Result: Enabled SmarTire to be certified to ISO 9001:2000/TS16949 Standards.
  • Conducted QA activities for requirements review, project planning, program execution, engineering development, test plans, release management, product deployment and maintenance processes.
  • Prepared quality plan and roadmap in conjunction with various departments.
Jun 2003 - Jun 2004

Manager, Product Verification and Support Group

Triant Technologies Inc.

Semiconductor Fault Detection Systems

  • Directed 8 testers (Vancouver & Nanaimo) in Testing, Configuration Management, and Documentation.
  • Prepared and implemented company-wide QA and Product Release Process.
  • Meticulously planned and directed execution of testing activities, resulting in a high quality product and smooth field integration.Reduced beta period by 50% (from 2 weeks to 1 week) which led to significant cost savings and faster time to market.
May 2001 - Oct 2002

Manager, ATM Test Development

Alcatel Canada

ATM Edge Switches

  • Directed a team of 7-10 senior test automation engineers in the Test Design Group providing design and infrastructure support of test scripts and test cases for functional, regression, integration and performance testing of Telecommunications equipment required to meet “5 nines” field reliability.
  • Successfully represented the Vancouver Test Team in obtaining TL 9000 (Telecommunications) Certification via preparation of support documentation and answering inquiries of external auditor.
  • Developed a Test Development Process, trained test engineers on best QA practices.
Sep 1998 - Apr 2001

Manager, Product Testing and Quality Assurance

DG Systems Inc.

Digital Media Distribution Systems

  • Successfully managed two teams of 8 testers (5 in San Francisco, 2 in Vancouver) and verified the integration of 30+ software applications for 2 highly-complex networks with customer base of 7500 radio stations, 770 TV stations. The combined network became the largest provider of digital distribution services to the broadcasting industry in North America.
  • Achieved ‘zero hub-system failure’ record for 5 years (in DG Systems & DCI).
  • Introduced a QA Methodology (Quality Plan) which improved the efficiency of the overall product development life cycle, from conception, through requirement analysis, design, implementation, testing, rollout, to customer support. Developed quality training program for cross-functional staff.
Apr 1997 - Sep 1998

Manager, Product Testing and Quality Assurance

Digital Courier International Inc.

Digital Media Distribution Systems

  • Successfully managed a team of 3 testers to verify the various client-server applications.
  • Achieved ‘zero hub-system failure’ record.
  • Introduced a QA Methodology (Quality Plan) which improved the efficiency of the overall product development life cycle, from conception, through requirement analysis, design, implementation, testing, rollout, to customer support. Developed quality training program for cross-functional staff.
Feb 1995 - Apr 1997

Technical Support Specialist

Digital Courier International Inc.

Digital Media Distribution Systems

  • Provided technical support/help desk customer service at Network Operation Call Centre – tested, configured, installed systems and trained internal and external customers (at client sites) on applications and tools.
  • Introduced a QA Methodology (Quality Plan) which improved the efficiency of the overall product development life cycle, from conception, through requirement analysis, design, implementation, testing, rollout, to customer support. Developed quality training program for cross-functional staff.
  • Achieved ‘zero hub-system failure’ record.
Jan 1991 - Feb 1995

Software Design Engineer

MPR Teltech Ltd.

Image Conferencing Systems

  • Designed, implemented and tested Windows-based desktop image conferencing application.
  • Provided technical support at beta sites (various educational institutions).
  • Received 'Top Bug-Finder Award 1994' in Advanced Technology Division.
Jun 1989 - Oct 1990

Software Design Engineer

IDACOM Electronics Ltd. (Hewlett-Packard)

Network Protocol Testing Equipment 

  • Designed, implemented and tested Common Channel Signalling Systems (SS#7) software for computer network protocol testing equipment.
  • Coordinated and performed tests in field trials in customer site.


Sep 1986 - May 1989

Master of Business Administration (M.B.A.)


Major in Marketing, Management Information Systems, Human Resource Management

Jul 1988 - Aug 1988

French Immersion Program

Laval University

 Quebec Literature (French Poetry) & Techniques in Teaching Languages

Sep 1984 - Nov 1987

Master of Applied Science (M.A.Sc.)


Major in Computer Communications Network Systems Design

Thesis: Performance Evaluation of the Integration of Voice and Data in a High Speed Local Area Network - The Expressnet

Sep 1980 - May 1984

Bachelor of Applied Science (B.A.Sc.)

University of New Brunswick (UNB)

Major in Data Communication Systems

Dean's List Student  |  Top 10% in Engineering  |  First Class Academic Standing  |  Results of my Biomedical Engineering research thesis "Computer Simulation of Myoelectric Prosthesis Control" was published  in CRC Critical Reviews in Biomedical Engineering, 1986.



Operations Helpdesk Technical Support / Customer Services

Proficient in installing and configuring systems inhouse and at customer sites Experienced in training internal and external customers Excellent communication / interaction with customers to gather requirements/feedbacks Solid troubleshooting and analytical skills to promptly identify, resolve / escalate issues 

Development and Review of Software Programs and Test Scripts

Completed Bachelors & Masters thesis (programming & simulation projects) Developed 2 telecommunications applications (in Hewlett-Packard & MPR Teltech) Experienced / knowledgeable in 10+ programming languages Continuous update of knowledge in software methodologies via books & seminars

Management of Local and Global Teams

Experienced in managing large-staff teams (in startup and large companies) Managed teams of staff in 6 companies (in Vancouver, San Francisco, Nanaimo) Familiar with protocols used in managing teams in different locations and timezones Proficient in managing/collaborating with cross-functional teams, suppliers and clients

Team-Building, Coaching and Mentoring

Strong sense of initiative, team spirit and adaptability Excellent relationship-building and interpersonal communication skills Experienced in mentoring junior and experienced staff Strong passion in developing staff and improving team productivity

Leadership, Planning and Coordination

Led, planned, coordinated projects and testing activities in 6 companies Achieved 5 years ‘zero-system-failure’ record for client/server application system Integrated 2 complex networks (with 30+ software applications) successfully Reduced beta field trial period by 50%, leading to significant cost savings

Project Management

Meticulously planned, managed and tracked 60+ projects to customers of 6 companies Strong multi-tasking skills: managed 12+ concurrent projects as Project Manager  Excellent working knowledge of MS Project Formal training (3 institutions) and preparing to obtain PMP accreditation in summer 2009

Product Testing

Received formal training in testing methodologies; Collected 200+ Testing books Experienced/knowledgeable in software and hardware testing areas Hands-on and management experience in planning, executing manual & automated tests Familiar with defect management software and practices

Quality Assurance & QC, Process Development, Auditing

Received formal training in quality management methodologies and auditing techniques Collected 200+ QA books Introduced 6 company-wide quality processes to companies Helped 2 companies to obtain industry standard certifications (ISO9001:2000 & TL9000)



1979 - 2009

Project Management, Leadership, QA Test, Auditing, Programming

HK, Canada, USA
1975 - 1997

Languages: French, Spanish, Mandarin

HK, Canada