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Work History

Nov 2010Present

Test Lead

TELUS

Telecommunications Application Systems

  • Lead team members in Vancouver and Bangalore in verifying various applications
  • Carry out hands-on testing of software applications
  • Coordinate testing projects
Jun 2010Sep 2010

Director of QA Testing

Thirdi Software Solutions Inc.

E-Commerce, Web Applications

  • Planned, coordinated and conducted QA activities (preparation of quality management system manual, evaluation of defect management tool, project document/technical specifications reviews) and testing activities (verification of features and defect fixes for all internal and customer websites).
  • Made recommendations to improve existing processes.
Feb 2010May 2010

Test Lead, PPM Project (Contract)

BC Hydro

Enterprise Software Integration

  • Planned, coordinated and managed all testing activities for Wave 1 of Project and Portfolio Management Project, involving integration of ERP Software (SAP-PS, PeopleSoft, Oracle) with MS Project, Primavera and retirement of legacy software.
  • Established testing methodology to guide testing activities under single testing umbrella.
  • Scheduled and managed preparation and execution of test scripts (by 10+ testers) for functional, component, end-to-end and performance testing.
  • Made recommendationss on test automation and regression testing via usage of test automation tool.
Nov 2009Nov 2009

Software Quality Assurance and Testing Manager (Contract)

Thirdi Software Solutions Inc.

E-Commerce, Web Applications

  • Planned, coordinated and executing testing activities.
  • Made recommendations to improve existing processes.
Jul 2009Sep 2009

Quality Engineer (Contract)

Sonic Enclosures

Mobile Enclosures Integrating Operating Equipment for Industrial Applications

  • Reviewed existing system and made recommendations to Senior Management on companywide processes to improve product quality.
Sep 2008Dec 2008

Process Improvement Specialist (Contract)

Delta-Q Technologies Corporation

 Power Management Products

  • Successfully developed 5 new processes (Problem Resolution, Change Management, Sustaining Product Development, Manufacturing Planning, Configuration Control) for company-wide usage.
  • Reviewed and made recommendations to improve Quality Management Systems.
Jun 2007Oct 2007

Project Manager (Contract)

 Power Solutions

  • Successfully managed, using MS Project and tools, 12 concurrent projects with team of 16+ staff.
  • Provided recommendations, which were later implemented, on creation and management of a QA and Testing department, lab setup, best QA test design practices, testing methodologies, defect tracking.
  • Prepared project charters and budgets and monitored expenses of projects on an ongoing basis.
  • Developed processes for a Product Lifecycle Management Program linking all functional departments together which Management implemented on a company-wide basis.

Oct 2004Nov 2006

Director, Testing and Quality Control

Tire Pressure Monitoring Systems

  • Led team of 3 staff (1 Test Manager, 2 Test Engineers) in development of test plans, cases, procedures, scenarios, scripts for software and hardware components and systems ensuring that all products met or exceeded marketing and engineering quality requirements.
  • Developed  company-wide Product Management Process which was used as framework for Automotive Industry Standard Certification. Developed quality training programs and conducted internal audits. Result: Enabled SmarTire to be certified to ISO 9001:2000/TS16949 Standards.
  • Conducted QA activities for requirements review, project planning, program execution, engineering development, test plans, release management, product deployment and maintenance processes.
  • Prepared quality plan and roadmap in conjunction with various departments.
Jun 2003Jun 2004

Manager, Product Verification and Support Group

Triant Technologies Inc.

Semiconductor Fault Detection Systems

  • Directed 8 testers (Vancouver & Nanaimo) in Testing, Configuration Management, and Documentation.
  • Prepared and implemented company-wide QA and Product Release Process.
  • Meticulously planned and directed execution of testing activities, resulting in a high quality product and smooth field integration.Reduced beta period by 50% (from 2 weeks to 1 week) which led to significant cost savings and faster time to market.
May 2001Oct 2002

Manager, ATM Test Development

Alcatel Canada

ATM Edge Switches

  • Directed a team of 7-10 senior test automation engineers in the Test Design Group providing design and infrastructure support of test scripts and test cases for functional, regression, integration and performance testing of Telecommunications equipment required to meet “5 nines” field reliability.
  • Successfully represented the Vancouver Test Team in obtaining TL 9000 (Telecommunications) Certification via preparation of support documentation and answering inquiries of external auditor.
  • Developed a Test Development Process, trained test engineers on best QA practices.
Sep 1998Apr 2001

Manager, Product Testing and Quality Assurance

DG Systems Inc.

Digital Media Distribution Systems

  • Successfully managed two teams of 8 testers (5 in San Francisco, 2 in Vancouver) and verified the integration of 30+ software applications for 2 highly-complex networks with customer base of 7500 radio stations, 770 TV stations. The combined network became the largest provider of digital distribution services to the broadcasting industry in North America.
  • Achieved ‘zero hub-system failure’ record for 5 years (in DG Systems & DCI).
  • Introduced a QA Methodology (Quality Plan) which improved the efficiency of the overall product development life cycle, from conception, through requirement analysis, design, implementation, testing, rollout, to customer support. Developed quality training program for cross-functional staff.
Apr 1997Sep 1998

Manager, Product Testing and Quality Assurance

Digital Courier International Inc.

Digital Media Distribution Systems

  • Successfully managed a team of 3 testers to verify the various client-server applications.
  • Achieved ‘zero hub-system failure’ record.
  • Introduced a QA Methodology (Quality Plan) which improved the efficiency of the overall product development life cycle, from conception, through requirement analysis, design, implementation, testing, rollout, to customer support. Developed quality training program for cross-functional staff.
Feb 1995Apr 1997

Technical Support Specialist

Digital Courier International Inc.

Digital Media Distribution Systems

  • Provided technical support/help desk customer service at Network Operation Call Centre – tested, configured, installed systems and trained internal and external customers (at client sites) on applications and tools.
  • Introduced a QA Methodology (Quality Plan) which improved the efficiency of the overall product development life cycle, from conception, through requirement analysis, design, implementation, testing, rollout, to customer support. Developed quality training program for cross-functional staff.
  • Achieved ‘zero hub-system failure’ record.
Jan 1991Feb 1995

Software Design Engineer

MPR Teltech Ltd.

Image Conferencing Systems

  • Designed, implemented and tested Windows-based desktop image conferencing application.
  • Provided technical support at beta sites (various educational institutions).
  • Received 'Top Bug-Finder Award 1994' in Advanced Technology Division.
Jun 1989Oct 1990

Software Design Engineer

IDACOM Electronics Ltd. (Hewlett-Packard)

Network Protocol Testing Equipment 

  • Designed, implemented and tested Common Channel Signalling Systems (SS#7) software for computer network protocol testing equipment.
  • Coordinated and performed tests in field trials in customer site.

Education

Sep 1986May 1989

Master of Business Administration (M.B.A.)

Major in Marketing, Management Information Systems, Human Resource Management

Jul 1988Aug 1988

French Immersion Program

Laval University

 Quebec Literature (French Poetry) & Techniques in Teaching Languages

Sep 1984Nov 1987

Master of Applied Science (M.A.Sc.)

Major in Computer Communications Network Systems Design

Thesis: Performance Evaluation of the Integration of Voice and Data in a High Speed Local Area Network - The Expressnet

Sep 1980May 1984

Bachelor of Applied Science (B.A.Sc.)

University of New Brunswick (UNB)

Major in Data Communication Systems

Dean's List Student  |  Top 10% in Engineering  |  First Class Academic Standing  |  Results of my Biomedical Engineering research thesis "Computer Simulation of Myoelectric Prosthesis Control" was published  in CRC Critical Reviews in Biomedical Engineering, 1986.

Skills

Operations Helpdesk Technical Support / Customer Services
Proficient in installing and configuring systems inhouse and at customer sites Experienced in training internal and external customers Excellent communication / interaction with customers to gather requirements/feedbacks Solid troubleshooting and analytical skills to promptly identify, resolve / escalate issues 
Development and Review of Software Programs and Test Scripts
Completed Bachelors & Masters thesis (programming & simulation projects) Developed 2 telecommunications applications (in Hewlett-Packard & MPR Teltech) Experienced / knowledgeable in 10+ programming languages Continuous update of knowledge in software methodologies via books & seminars
Management of Local and Global Teams
Experienced in managing large-staff teams (in startup and large companies) Managed teams of staff in 6 companies (in Vancouver, San Francisco, Nanaimo) Familiar with protocols used in managing teams in different locations and timezones Proficient in managing/collaborating with cross-functional teams, suppliers and clients
Team-Building, Coaching and Mentoring
Strong sense of initiative, team spirit and adaptability Excellent relationship-building and interpersonal communication skills Experienced in mentoring junior and experienced staff Strong passion in developing staff and improving team productivity
Leadership, Planning and Coordination
Led, planned, coordinated projects and testing activities in 6 companies Achieved 5 years ‘zero-system-failure’ record for client/server application system Integrated 2 complex networks (with 30+ software applications) successfully Reduced beta field trial period by 50%, leading to significant cost savings
Project Management
Meticulously planned, managed and tracked 60+ projects to customers of 6 companies Strong multi-tasking skills: managed 12+ concurrent projects as Project Manager  Excellent working knowledge of MS Project Formal training (3 institutions) and preparing to obtain PMP accreditation in summer 2009
Product Testing
Received formal training in testing methodologies; Collected 200+ Testing books Experienced/knowledgeable in software and hardware testing areas Hands-on and management experience in planning, executing manual & automated tests Familiar with defect management software and practices
Quality Assurance & QC, Process Development, Auditing
Received formal training in quality management methodologies and auditing techniques Collected 200+ QA books Introduced 6 company-wide quality processes to companies Helped 2 companies to obtain industry standard certifications (ISO9001:2000 & TL9000)

PROFESSIONAL PORTFOLIO


Certifications

19792009

Project Management, Leadership, QA Test, Auditing, Programming

HK, Canada, USA
19751997

Languages: French, Spanish, Mandarin

HK, Canada

I WELCOME YOU TO ...

AWARDS AND HONOURS

RECOMMENDATIONS

DG & DIGITAL COURIER

AFFILIATIONS

SOCIAL NETWORKING

MY FIVE CORE VALUES

MY ACADEMIC JOURNEY

I can help your business!

A LIFE WITH PURPOSE

12+ YEARS OF LEADERSHIP SUCCESS

· Achieving5 years ‘zero-system-failure’ record for hub-desktop (client-server) application system

· Integrating 2 complex networks (with 30+ software applications) successfully

· Introducing 7 company-wide quality processes to ensure end-to-end product integrity

· Assisting 2 companies to obtain industry standards certifications (ISO 9001 and TL9000)

· Delivering 70+ successful product releases to customers of 6 companies - including coordination of schedules, development, testing, release/deployment documentation, support, monitoring, metrics collection

.

DIGITAL COURIER

Kudos from Happy Customers!

"... Mr. Jackson Lee..  who was all of the things one wants from technical support at such a time.."

--- Royce, ABC Radio

"... I really wanted to meet him and thank him.. He's helped me get out of several jams, and I'm very grateful..He speaks great French!"

--- Van, MediaBanc

MY MOTTO

BEGIN. BELIEVE. BECOME.

TECHNICAL SKILLS SUMMARY

MS Software Suite:        Project, Word, Excel, Visio, PowerPoint, Access

Operating System:          Windows, Unix, Linux

Network Protocols:          TCP/IP, LAN, WAN, ATM, ISDN

SW Methodologies: Structured (Waterfall Model) & Agile Development (Scrum, XP)

Automated Tests:MSTEST, SilkTest, Proprietory tools

Defect Management:TestTrackPro, PVCS Tracker, Remedy, Jira, TestLog

Software Technologies:Windows SDK, C, C++, APL, Basic, HTML, XML, Java, Pascal, Forth, Tk/Tcl,          Perl, FORTRAN, COBOL, .NET,J2EE, SQL, Oracle, Sybase 

INTERESTS

Professional Interest - Management:  Team and project management best practices

Professional Interest - Process:           Software development trends (e.g. Agile and Lean Methodology)

Professional Interest - Quality:           Planning to get CMQ/OE accreditation from ASQ

Athletic Interest        -Badminton:      Coaching skills(Obtained 6 Championship titles)

Personal Interest      -Reading, Movies 

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WHAT I ENJOY MOST IS ...

working together with a team of talented people to achieve a common goal !

OBJECTIVE

To use my diverse experience and strong organizational skills to lead teams, manage projects and collaborate with cross-functional staff to develop and deliver high-quality products, solutions and services to customers on time and within budget.

MY FAVOURITE QUOTES

"Do not follow where the path may lead. Go, instead, where there is no path and leave a trail."--- Ralph Waldo Emerson

"The larger the island of knowledge, the longer the shoreline of wonder."--- Ralph W. Sockman

"There will never be another now -- I'll make the most of today. There will never be another me -- I'll make the most of myself."--- Robert Schuller

AFFILIATIONS

Member, Project Management Institute (PMI) :  Passed PMP exam in Dec 2009, Obtained ‘Proficient’ rating in ‘Planning’, ‘Executing’, ‘Monitoring and Controlling’ sections of the Exam

Member, American Society for Quality (ASQ) :  Planning to obtain CMQ/OE in 2011

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PROFILE

Highly-organized, results-driven, detail-orientedprofessional with 15+ years experience in startup and large high-tech companies (Hewlett-Packard,TELUS,BC Hydro, Alcatel, MPR Teltech). Extensive software programming, hands-on testing and 12+ years management experience establishing and leading large global project teams. Possess thorough understanding of the entire product development and production lifecycle.Fluent in English, French, Cantonese; some Mandarin, Spanish. Excellent communication and organizational skills.

Areas of expertise include:

  • Quality Assurance | Quality Control | Process Development and Auditing 
  • Product Testing (Manual and Automated)
  • Project Management
  • Leadership | Planning | Coordination
  • Team-building | Coaching | Mentorship
  • Management of Local and Global Teams