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To lead and manage effective delivery services, and its professionals, for a company committed to its employees, clients, and its stockholders, and is compatible with my personal vision of "Enabling others to realize the best within themselves."


Throughout my tenure within "Corporate America" I have worked within numerous industries.  I have contributed to over 50 companies and I still feel like I have not even scratched the surface of my career yet.  Being a Project Manager for IBM Global Services took me to places I had only dreamed of.  Being a part of CenturyLink (formerly Embarq) showed me what I consider "second to none" leadership.  Being a Business Relationship Manager for Navy Federal Credit Union challenged me in evolving a new role during a time of organizational transformation.

As a Business Relationship Manager my overall goal is to enable a strategic partnership between IT and the business to support corporate financial and strategic goals.  This goal is accomplished through the following:

  • Pre-project/program business solution design & delivery
  • Direct projects/programs towards desired technology strategies
  • Align IT strategies in support of business objectives
  • Development/communication of long-range technology strategies
  • Development/communication of project/program estimates for cost-benefit analysis
  • Project/program issue resolution
  • Service Level Agreement (SLA) negotiations
  • Identify opportunities for operational efficiency
  • Project/program prioritization
  • Technical aspects of RFx's
  • Annual capital & expense budgeting

There are also a number of "soft skills" that are needed to be able to deliver on a daily basis.  Those "soft skills" include:

  • Generate and maintain relationships with:
    • Various lines of business (all levels)
    • Internal technical organizations
    • External technical vendors
    • Research firms
  • Have the ability to think, and speak up for "what's best for the company, not the organization"
  • Facilitate and communicate technology impacts and business decisions
  • Share business objectives and strategies across organizations to build consistent understanding
  • Understand / speak to, the implications of technologies / solutions as they relate to the business
  • Gain an understanding of business strategies
  • Gain information on competitor technology
  • Share / promote industry best practices
  • Oversight
    • Ensure collaboration within project/program teams
    • Ensure business needs are being met through service catalog and support requests
    • Be a point of escalation to receive executive attention

My leadership style promotes effective communication, diversity, teamwork, flexibility and innovation. I possess a combination of technical proficiency and sharp organizational and business acumen to direct high-level business affairs. With a focus on operational excellence and customer intimacy, it is my goal, through effective relationships and communication, to help the customer understand what is needed, and develop & deliver a quality solution in a cost effective manner.

Work experience

Jan 2010Apr 2011

IT / Business Relationship Manager

Navy Federal Credit Union
  • Implemented IT Governance & Program Oversight:
    • Developed and facilitated a corporate Steering Committee charged with overall project/program prioritization.
    • Communicated priorities and progress of large-scale initiatives.
    • Presented the strategic value (business value, cost and risk) of each initiative.
    • Developed executive level dashboards.
    • Oversaw program which redesigned & developed the Navy Federal mobile website;
    • Oversaw program teams and was responsible for the completion of each phase of the SDLC.
  • Increased internal IT satisfaction by more than 25% within one year:
    • Strategically aligning business unit and IT objectives.
    • Managing the needs and relationships of various business units and IT executives to support corporate goals and objectives.
    • Facilitated the understanding & communication of cross-organizational impacts of technology and business requirements.
    • Facilitated Service Level Agreement's (SLA) negotiations between business units, IT, and Procurement.
    • Facilitated the development of an IT roadmap derived from business unit and IT strategies.
Jul 2007Dec 2009

IT Portfolio Manager & Strategic Business Planning

CenturyLink (formerly Embarq)

BUSINESS PLANNING: Evaluated the feasibility of client needs and counter propose alternatives that comply with client established budgets and timeframes. Provided financial forecasting of future needs and expansions. Ensured all proposed initiatives addressed a broad spectrum of business needs. Created various business plans to illustrate prospective directions and identify potential risks and pitfalls to clients.  Provided justification for the provision of fiscal resources through the preparation of annual forecasts adjusted for anticipated increases.Attended customer meetings to ascertain client needs and provide direction on program and project objectives. Updated clients and executives on program/project statuses, ensured best business practices are applied to all phases of the project. Managed all Supply Chain Management (SCM) and Vendor Contract Management (VCM) on vendor scoring/selection and statement of work (SOW) generation. STAFF MANAGEMENT: Defined human resources needs and skills for individual projects. Oversaw the screening, hiring, and supervision of internal staff and external contractors assigned to produce desired results. Developed and managed multi-disciplinary project teams. Identified training needs and counseled underperforming employees.SOLUTIONS DEVELOPMENT: Gained executive-level acceptance in developing the IT Strategic Business Planning / Account Manager role which increased customer satisfaction more than 10% within a year.ACHIEVEMENTS:

  • Implemented a more business-minded approach to assist corporate directors with building justifiable business cases for new technology that would yield a return on investment.
  • Developed 10 IT solutions valued at a combined $15M for clients seeking to reduce costs through the implementation of automation, server virtualization, and hardware refresh. 
  • Directed a newly formed four-person team tasked with supporting the organization’s IT landscape and assist department directors in planning business activities from an IT perspective.
  • Increased business unit customer satisfaction more than 10% within one year.
  • Assisted organization directors with evaluating and determining viable unit capabilities and project scopes related to current and future IT needs.
  • Founded the organizations’ IT Steering Committee, with a mission statement to increase project and program awareness between Application Development and Infrastructure Services.
  • Facilitated the reconciliation between the infrastructure services and application development organizations, resolving issues affecting resourcing, developing project solutions, implementations, and financing.
  • Presented senior management with a complete view of the IT project pipeline, providing justification for each project’s existence, facilitating executive level support, and addressing any questions.
  • Educated IT Development Managers and their teams on how to create and justify business cases.
  • Created a pipeline tracker in PowerPoint that detailed the projects’ various milestones.
Aug 2001Jul 2007

Business Consultant

Technical Project Manager: Responsibilities included creating UAT test plans, application design documents, creating processes and procedures around the application, timesheet audit reporting, and software release documentation.

Data Warehousing Project Manager: Responsibilities included creating a project plan to remediate the development, test, and production environments, which eventually saved IBM approx. $100K per quarter.Interfacing with Service Delivery Managers, Availability Managers, Team Leads, and Technicians.Created processes to substitute for the change control process while the three environments were being remediated.

Asset Management Project Manager: Responsibilities included Ad-Hoc researching of identified asset discrepancy by IBM internal teams and/or the customer.QA of asset inventory data, monitoring end to end asset inventory processes and had ownership of enforcing compliance from each of the dependent teams.Consistent customer interface as needed, as well as interaction with the Account Project Managers, Architects, and Systems Administrators.Evaluate and review asset management processes and procedures and identify areas to streamline.Manage monthly sampling action plans to closure with notification to all stakeholders.

IT Project Manager: Responsibilities included resource allocation, resource leveling to maintain project progress, establishing a framework for project communications, reporting process and contracted activity.Aided in developing the Work Plan staffing requirements.Project communications, as well as providing documentation to the IBM project team, and customizing invoicing requirements.

Team Lead/Network Specialist: Responsible for the configuration and deployment of over $7M worth of Cisco routers, switches, and IBM X-Series servers, management over server hardware and software builds, desktop and laptop imaging, managed 8 peers and 4 subcontractors, and shipping/receiving of infrastructure equipment for deployment to over 20 locations in the US, Europe, and Asia.



University of California, Los Angeles (UCLA); Anderson School of Management

- Leadership Styles and Skills- Career by Design- Leadership Dynamics Using the Birkman Method Assessment- Conversations About Power: Acquisition, Maintenance, and Usage- Team Leadership and the Foundations of Group Process- Mentoring and Networking: A Two Way Street - Becoming Extraordinary: Strategies for Authentic Leadership - Next Steps and Action Planning

Oct 1996Oct 1999

Bachelors of Science (B.S.)

DeVry Institute of Technology



Project Management Professional (PMP)

Project Management Institute (PMI)

Cisco Certified Network Assoc. (CCNA)



Bill Hills

I have worked with Mr. Hills at Navy Federal Credit Union.

Archie Wesley

I have worked with Mr. Wesley at Embarq for over two years.

Jerry Hermes

I have worked for Mr. Hermes at Navy Federal Credit Union.