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When I'm not at work or in school, I also play soccer in my spare time on both indoor and outdoor teams.


Gain employment in the Hospitality field


- Currently seeking employment as a Front Desk Agent

- Looking to use the skills I gained in a customer service based enviroment

- Looking to use knowledge gained in hospitality classes at community college 


Erin Herbison

Erin has been my manager since before my promotion to associate manager. She has seen the growths I've made from being an associate to an associate manager. She has trusted me with many responsibilities. 

Work experience

Apr 2010Present

Associate Manager

Build-A-Bear Workshop

- Ensure Customer Service to every guest

- Make schedules for associates

- Establish an employee of the month

- Set the floor to meet company standards through "plano-grams"

- Train new associates on skills needed to host a party to company standard

- Work with dissatisfied guests to ensure that all their needs are met upon leaving

- Establish relationships/partnerships with places in the mall to gives guests a place to go to after parties

- Establish an effective way of confirming upcoming parties

- Relay all new information to associates to make sure they are knowledgable on newest product/services

- Hold associates responsible for falling short of company standards

- Coach associates on steps they can take to meet and exceed company standards

- Work with other management to ensure payroll is sufficient to labor

Apr 2012Present

Street Team

San Jose Earthquakes

• Represent the San Jose Earthquakes and their respective partners and sponsors at events in the community year-round with pride and professionalism• Be comfortable talking to people of all ages and carrying on conversation about the San Jose Earthquakes• Name collection at events and games• Distribute collateral at local businesses• Game day duties including overseeing interactive games, and assistance with select in-game contests and promotions

Oct 2008Apr 2010


Build-A-Bear Workshop

- Work with management to ensure company standards for customer service is met

- Ensure the reasons for the guest's visit is met

- Greet guests upon arrival/departure

- Accurately ring transactions

- Offer customer service survey to each guest upon completion of their transaction

- Host birthday parties for children with great enthusiam and excitement

- Keep birthday party guests on budget to parents requests


Jun 2008Present


West Valley College
Aug 2004Jun 2008

High School Diploma

Santa Clara High School


Customer Service
Build-a-Bear is a customer service based company. We are expected to always put the guests needs and wants first and always make decisions based on the best form of guest experience. I feel I am proficient in being able to assist guests with a smile on my face, helping them meet their needs, but also keeping the company's pocket in mind.
Microsoft Powerpoint
Proficient in Microsoft Powerpoint; able to create power points from scratch to make projects more visible and easier to understand. 
Microsoft Excel
Proficient in Microsoft Excel; able to create spread sheets and the use of formulas 
Microsoft Word
Proficient in Microsoft Word; able to write and edit documents in any year of Microsoft Word


Sales & Marketing

Mission College


Food and Safety