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Work History

Jan 2009Present

Independent Contractor

Aurora Computer Services

Developer of online multimedia modules for training and software product demonstrations

  • Developed on-demand e-learning videos on Windows XP and Windows 7 for ClipTraining, LLC.
  • Developed interactive multimedia for Rasmussen Software and Aperion Information Technologies, providing online promotional tools to enhance product sales.
  • Developed / programmed laser overlays and macros for VTERM / Anzio terminal emulators.
  • Provided training on development and use of overlays to Versyss users and resellers
Apr 2010Oct 2010

Project Manager

SBI Nursery Software

SBI Nursery Software is a complete solution for wholesale growers, garden center retailers and landscape distribution centers.

Project Manager

  • Developed / presented training webinars on specific topics for customer base.  
  • Managed PC Charge upgrades to latest approved version, acted as primary resource for troubleshooting and training on PC Charge and PC Charge Client applications.
  • Primary first line support of wireless handheld units and Wireless Sales and Inventory Manager applications.
Sep 2007Nov 2009

Director of Implementation & Support

dataKart, Inc

Software – as – a – Service ( SaaS ) startup company providing online business intelligence reporting and targeted email marketing services for independent retailers.

Director of Implementation and Support

Directed all aspects of customer training, implementation and support for dataKart software.

  • Developed all implementation / training materials, including an online customer knowledgebase.
  • Developed and delivered trade show and online demonstrations for prospective customers.
  • Developed and delivered web-based training in both facilitated and on-demand formats for new and existing customers.
  • Provided product development guidance and led QA activities in support of Development Team.
Mar 2005Feb 2007

Dir. or Support / Training - Versyss Division

Advantage Business Computer Systems

Provider of point-of-sale ERP software solutions for lumber / hardware retailers and wholesalers.

Managed training, implementation, support and development services.Supervised a staff of six.

  • As final remaining manager, facilitated successful merger transition of VERSYSS Data Systems to Advantage Business Computer Systems.
  • Sourced, analyzed and managed development and branding of third party emulation software to replace obsolete product, providing enhanced printing / reporting functions and increasing sales.
  • Researched, analyzed and managed implementation of Camtasia Studio to develop and provide self-paced e-learning tools for customers to access on a 24 / 7 basis.
Nov 1999Mar 2005

Dir. of Implementation & Support

Versyss Data Systems

Provider of ERP software for Transportation, Construction and Materials industries: $10 million sales.

Director of Implementation / Support / Training2002-2005

Directed Support Team for Materials, Construction, Transportation and Government software solutions in addition to directing the Training Team.Supervised a staff of twelve.

  • Oversaw design and development of first Year End Training simulation CDs for multiple industry tracks, generating new revenue, reducing support burden, and decreasing costs for customer.
  • As acting company Webmaster, redesigned and expanded training and support pages, boosting awareness of website and available support tools for customer base.

Manager of Implementation and Training2000-2002

Directly managed team of six Implementation Specialists / Trainers for Materials, Construction and Transportation software solutions. 

  • Created new Class Registration Database to manage class schedules, instructors and trainees.
  • Provided strategic input for training and support as key member of Product Development team.

Implementation Specialist / Trainer1999-2000

Provided new customer implementation, training and support for Materials Management software.

  • Designed / delivered innovative and engaging classroom training for internal / external customers.
19951999

Associate Global Manager / Materials Development

Reebok International

Global designer, developer and marketer of footwear, apparel and equipment:$500 million sales.

Associate Global Manager / Materials Development 1997-1999

Managed development projects and vendor relationships for Components, Leather, and Synthetics.

  • Served as SAP Core Team Member for Materials Development during rollout of SAP system.
  • Developed and implemented materials testing databases, enhancing testing speed and accuracy.

Global Materials Coordinator1996-1997

Processed all materials to US testing lab, and presented new material seminars to Design Team.

  • Developed global systems to share / track material information and eliminate duplication of effort.
19921995

Career Development Office Manager

Berklee College of Music

Career Resource Assistant / Office Manager1992-1995

Assistant to Dean of Students / Director of Counseling1989-1992

Education

19831985

Music

Aquinas College

Time Bank Certified Payroll Reports

I provided the voice over for this demonstration/sales video.

Windows 7 - Accelerators

25 Top New Features of Office 20

Windows 7 Problem Steps Recorder

AnzioWin Printing Demo

Online demonstration of overlay printing capabilities of AnzioWin Terminal Emulator.  I created the printing overlays and examples, wrote the script, performed the demonstrations, and edited and produced the final video :

AnzioWin Demo

dataKart Email Marketing Demo

An excerpt from the dataKart Blog, demonstration  using a vendor template for an email marketing piece.  I developed the examples, wrote the script, performed, and produced the video.

Using a dataKart Vendor Template 

Summary

Technical training, implementation and support professional with more than 12 years experience in business solutions software and consumer goods industries.Broad - based knowledge in training design and delivery, product development / implementation and support.Extensive experience with computers, ERP Systems and website development / management.Specialized experience in email marketing tools and strategies.Proven ability to quickly master and integrate new technologies and systems to enhance business performance.Innovative and creative thinker and problem solver.Strong speaking, writing and interpersonal communications skills.Highly flexible team leader and team player.Expertise includes:

  • Technical Training Design / Development
  • Customer Service / Support Management
  • Interactive Multimedia Development
  • Project / Program Management
  • Online / Classroom Training Presentation
  • Team Leadership
  • Product / Sales Demonstrations
  • Process Improvement
  • Product / System Implementations
  • Troubleshooting / Issue Resolution

TECHNICAL PROFICIENCIES

MICROSOFT:

Word, Excel, PowerPoint, Access, Publisher, Outlook

ERP SYSTEMS AND DATABASES:

VERSYSS Materials Management System, SAP, Php, MySQL, Query Tool, FileMaker Pro, Cognos Impromptu, SBI Nursery POS

PROJECT MANAGEMENT:

Microsoft Project, BaseCamp, SmartSheet

PRESENTATION SOFTWARE:

WebEx, GoToMeeting, X.HLP Designer, Camtasia Studio, Jing, Snagit, Adobe Captivate

TERMINAL EMULATORS:

VTERM, PCN-TERM, Anzio-Win, Anzio-Lite

REMOTE ACCESS:

GoToMyPC, LogMeIn, ShowMyPC, Adobe ConnectNow, Remote Desktop

WEB DEVELOPMENT:

Microsoft FrontPage, DreamWeaver, HTML Programming / Editing

CREDIT CARD PROCESSING          PC Charge, PC Charge Client

Portfolio