PMP Certified Project Leader * Accomplished Project Manager and technical leader with a strong portfolio of successes demonstrating proficiency in managing software and hardware development projects that delivered value by meeting customer objectives * Business Analyst Certified Professional (BACP) with a proven track record of gathering and documenting business/technical requirements and functional specifications that are clear, concise, measurable, traceable and testable * Self-motivated, dependable hard worker with high ethics and integrity, building positive working relationships with clients and team members to create team synergy required for project success * Excellent technical writing and editing skills with a portfolio of work that includes technical data sheets, user guides, business plans, product build documentation, technical specifications, installation instructions, sales training materials, functional and product requirements documents
Jan 2007 - Apr 2009
Director of Data Management
Florida Association of Realtors
Lead a team that is responsible for extracting, transforming and loading (ETL) of all the multiple listing data for the state of Florida, performing quality assurance (QA) and monitoring the updates of all customer facing web sites on a daily basis. Major Contributions: • Capture superior levels of member satisfaction and retention by ensuring continuous provision of highest quality data accuracy on all customer facing web sites. • Serve an instrumental role in the expansion of participants in the MLS Advantage program by ensuring that prospective members understand the requirements and responsibilities associated with membership. • Demonstrate strong time management and problem solving skills and abilities in managing the interaction with MLS Vendors and Association Executives to ensure that their needs are addressed quickly and accurately.
Dec 2005 - Jul 2006
Sales Support Project Manager
Project leader responsible for implementation and ongoing management of the demand generation program, reseller partner development program and web portal for the US Sales operations team. Major Contributions: • Pioneered the establishment of an outsourced “lead generation” team that delivered qualified prospects to the sales team resulting in an overall increase in closed business. • Optimized the “Reseller Web Portal” by initiating design changes that optimized the ease of use and efficiency for reseller partners. • Spearheaded the initiative to streamline the sales process through continuous improvements to the “salesforce.com” tool which resulted in a higher level of efficiency for the sales team.
Jun 2001 - Nov 2005
Director Business Development & Program Management
Micro Design International
Spearheaded corporate/business development efforts and programs encompassing evaluation and selection of business opportunities to stimulate revenue growth. Major Contributions: • Produced over $500K in sales revenue from customers such as HP, LSI and IBM through exceptional planning, execution, monitoring/control and closing of several key software driver development projects • Spearheaded a Linux OS based Network Attached Server (NAS) appliance project that resulted in landing a lucrative contract with the Unisys • Project leader tasked with the creation of a new Windows based NAS appliance that required feasibility assessment, gathering detailed business requirements, developing the scope statement, developing the WBS, coordinating with internal teams and negotiating with external vendor partners to meet project objectives • Directly managed the Productions Operations group responsible for the building, testing and documentation of all NAS products
Jan 2001 - Jun 2001
Technical Product Manager
Brought in to lead and manage the existing Network Attached Storage (NAS) product line which involved conceptualizing the core feature set, defining deliverables, developing product roll-out plans, scheduling development milestones, creating sales training and collateral and managing the product lifecycle of new and existing NAS products. Major Accomplishments • Researched and managed the implementation of new product features for all current NAS products based on input from Sales and Marketing. • Created the marketing launch plan for a new multimedia NAS appliance that supported the sales revenue generation plan. • Developed all of the marketing and sales collateral that was distributed to channel partners and end user customers. • Established and maintained relationships with key strategic peripheral and component vendors to add value to product line. • Developed and delivered sales training to Distribution personnel in order to improve sales through the channel.
Mar 2000 - Jan 2001
Director Customer Support Services
Captured superior levels of client satisfaction through management of the customer support services organization consisting of a team of highly trained individuals capable of providing superior support and technical services to mediagates installed base of Universal Messaging Service (UMS) service provider partners worldwide. Major Contributions: • Managed a team of (3) web designers who were responsible for creating and maintaining the internal and external websites used by the entire company. • Established the Network Operations Center (NOC) and managed a team of (5) technical support specialist involved in providing support to customers worldwide 24x7x365. • Provided support to the QA group with the Alpha and Beta testing of the software product resulting in a faster release cycle. • Spearheaded the implementation of the Partner Program Management group to deliver exceptional customer service to new and existing service provider partners.
Nov 1997 - Mar 2000
Channel Sales Manager
Spearheaded the services reseller sales channel program targeted at medium/large service provider customers (ISPs, CLECs, Wireless, Telcos and Content Providers) as well as identifying, qualifying, negotiating and closing sales on the mediagate universal messaging platforms.
Jan 1997 - Nov 1997
Director Sales and Marketing
Pioneered the development and execution of the Sales and Marketing launch plan for the iPost Universal Messaging Service for end user customers, resellers and OEM’s.
Oct 1991 - Dec 1996
Third Party Relations Program Manager
DPT-Distributed Processing Technology
Spearheaded the software driver integration program by developing technical and business relationships with all of the major operating systems (OS) vendors, SCSI peripheral vendors and SCSI application vendors.
2008 - Present
International Institute for Learning
2007 - Present
2008 - 2008
Project Management Institute
Achieved PMP certification 12-20-08