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Summary

Emerging sales and marketing specialist with a comprehensive background supporting account  and marketing management teams leveraging database management, teamwork, computer and interpersonal skills. Major strengths in leadership, networking,  organization, problem solving and attention to detail as well as verbal and written communication skills. Exercises exceptional judgment and works both independently and within a group setting. A well organized, solutions focused professional who takes pride in work and fosters collaborative and positive client relationships. Adept at driving increased revenues through the identification of new sales opportunities. Skilled in Word, Excel, PowerPoint, Access, and Outlook.

Education

Work experience

Lab assistant

Kellogg's Computer Lab - Haworth College of Business (Western Michigan University) - Kalamazoo, MI
Aug 2015Aug 2017
  • Provide knowledgeable and friendly service to all users. This requires a solid background in the Windows platform, using Microsoft Office, Internet and email.
  • Provide software and hardware consultation.
  • Maintain the labs (e.g., cleaning, reporting malfunctions, stocking paper and supplies) on a daily and weekly basis.
  • Ensure users follow policies and posted rules.
  • Assist the ETS staff with projects and technical support as requested.
  • Support the operation of the computer labs with all issues as they arise.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Sales & Marketing Consultant/ Mechanic

Bike’s, Blade’s, & Board’s (B³) - Grosse Pointe, MI
Apr 2011Aug 2013
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
  • Helped drive sales goals and achieve monthly quotas.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Cultivated and managed relationships with key clients, vendors and community partners.

Manager & Head Server

Janet's Lunch - Grosse Pointe Park, MI
Jan 2005May 2013
  • Proofed and approved production and printing drafts of promotional materials.
  • Described product to customers and accurately explained details and care and preparation of food.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Core Competencies/ Key Qualifications

  • Responsive
  • Strategic
  • Training/coaching abilities
  • Persuasive
  • Outgoing/Extroverted
  • Personable
  • Detail Oriented/attentive
  • Persistent
  • Good Negotiator
  • Investigative
  • Good Facilitator
  • Knowledgeable
  • Intuitive/consientious
  • Tactical/Purposeful
  • Relationship-Builder
  • Active Listener
  • Cross Functional
  • Professional/Mature
  • Critical Thinker 
  • Communication (Interpersonal, Written, and Verbal)/articulate
  • Problem Solver
  • Sales Operations
  • Management
  • Marketing
  • Leadership/Directive
  • Prioritizing/Multitasking 
  • Customer Service
  • Advanced Math Abilities (Mainly Accounting, Economics, & Algebra)
  • Computer Proficiency
  • Exceptional/ Effective Work Ethics
  • Taking the Initiative & Utilizing Sound Judgement to Make Decisions.
  • Experience-Driven
  • Culturally conscious
  • Agreeable/forthcoming
  • Tenacious/methodical

  • Ability to Interact Confidently and Comfortably with the Public
  • Conflict Resolution
  • Efficient
  • Driven/Motivated Attitude
  • Integrity/level headed/respectful
  • Involvement/cooperative/team player
  • Reliability
  • Ideation
  • Intellection
  • Energetic/enthusiastic
  • Customer Satisfaction
  • Forward thinking
  • Adaptable
  • Personable
  • Analytical
  • Innovator/resourceful/industrious
  • Enterprising
  • Demonstrating Value