Summary

• 5+ years of progressive IT Experience in the field of Software Testing specific to Telecom, contact centers and IT industry. • Through experience in analysis and manual testing of Client/Server and IVRS applications. • Through Follow up skills. • Experience in SRS Analysis, Developing, Reviewing and Execution of Test cases. • Experience in Soft phone technologies and their integration with CTI application. • Knowledge in routing strategies for contact centers. • Experience in CISCO UCCM/CCM integrated environment in contact centers. • Experience in VoIP and CTI applications. • Knowledge on switching and functionality in PABX systems. • Knowledge in protocols like SIP, TCP/IP, UDP and IP environments • knowledge in asterisk system setup and configuration • Knowledge of PHP • Knowledge of MS SQL Server 2000, 2005 • Experience in setting up mediawiki wiki environment • Experience in setting up Bugzilla, Testopia, Mantis Open source test effort and management tracking systems • Through knowledge to implement quality control practice after understanding the system • Knowledge in Linux OS, Windows OS

Work History

Work History
Apr 2008 - Present

Senior Software Engineer

Servion Global Solutions
Jan 2007 - Nov 2009

Software Engineer

Servion Global Solutions
My job is to perform system testing, we test telecom products that will give solutions to contact centers.
May 2006 - Oct 2006

Software Engineer

Servion Global Solutions
Perform System testing for telecom based products, products will be used by contact centers.
Oct 2004 - Mar 2006

Software Tester

Lawrence and Associates
System testing IVR and IVR menu's this project is for IBM from Sprint. role include, testing IVR menu, reporting the bugs to onsite team, monthly & weekly reports on performance of the IVR and discussion on that.
Jun 2005 - Oct 2005

Editor

Geektavern
we were maintaining this website for reviews on recent gadget and softwares that would help people make decision on which gadget to choose and recomend safe softwares.

Education

Education
2002 - 2004

BCA

Annamalai University