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Work experience

Jun 2003Jun 2009

Center Manager

FedEx Office and Print Center
  • Responsible for all recruitment and hiring decisions
  • Interviewed assessed and hired fifty employees
  • Initiated all background. drug screening and reference checks
  • Oversaw the "on boarding" process, including all new hire paperwork and other documentation related to employment
  • Administered, reviewed and maintained extensive human resource database
  • Complied with Federal, State , Affirmative Action and Employee Laws
  • Oriented employees with documentation including health benefits, LOA, sick and vacation policies, retirement plans and other information contained in the employee handbook
  • Led the process of filing a variety of paperwork, including but not limited to FMLA and non FMLA leaves, disability, workers compensation, disciplinary forms, exit interviews and separation documentation
  • Administered quarterly performance evaluations and created on-going development plans
  • Facilitated conflict resolution as needed
  • Excelled in annual Human Resource internal company audits
Jan 1990Sep 2002

Owner and Operator

Judy's Clean Sweep

  • Assessed individuals’ views of providing exceptional customer service
  • Created a “hands on,” five day orientation and training  program which included implementation of  standard operating procedures
  • Executed the delivery of highly professional, detail oriented and exceptional service, tailored to the individual needs of the customer
  • Reviewed the performance of employees via daily job visits
  • Communicated with the customer regularly to ensure their ongoing satisfaction
  • Addressed performance issues as needed
  • Maintained meticulous personnel record keeping 
  • Reviewed the performance of employees via job visits and regular customer feedback
  • Addressed performance issues as needed
  • Designed  "smart" employee development plans






  • Facilitated conflict resolution between employees
  • Maintained meticulous personnel record keepiing
  • Developed a comprehensive employee handbook



I communicate in a clear and fair fashion. I make sure employees are heard, while at the same time laws and policies are followed, and that privacy and respect is maintained.
Employee trust
  I advocate for the employee, while at the same time enforce management policies.
Confidentiality is of utmost importance. Observing proper ethics is critical as a Human Resource professional!
Superb organizational skills, time management and personal efficiency.


Randy Ross

Trevor Dayton

David Grein

Renee Hill


Ongoing development in Human resources systems and ever changing laws

Staying fit emotional, spiritually and physically



Jun 2003Jun 2009

Advanced Management and Human Resource Training

FedEx Office and Print Center