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Demonstrated record of leadership with a 20+ year track record of innovation, design, development, management, and execution of cost savings, streamlining, and strategic vision for world class companies.

CAREER SNAPSHOT

  • 20+ years of multifaceted experience contributing to design and development of software systems, architecture, strategic planning and vision, Cloud-based solutions, vendor evaluations, contract negotiation, team management, and program development and expansion.
  • Recognized as a dependable asset with exceptional work quality, data accuracy, communications, and team building.
  • Progressive career trajectory for excellent work performance, adaptability, and delivery during company transition.
  • Led multiple high-profile projects, including Salesforce Enterprise implementation, streamlining of processes, system conversion, system integration, and automation.
  • Created a Cloud and mobile strategy/roadmap for the enterprise.
  • Recognized for extraordinary service, outstanding project results, and project completion.
  • Master of Business Administration from University of Michigan.

CORE STRENGTHS

  • Risk Management
  • Process Redesign
  • Functional Expert
  • Vendor Management
  • Resource Management
  • Solution Architecture
  • Project Leadership
  • Continuous Improvements
  • Hands-on Solution Design
  • Implementation & Integration
  • Strategic Planning & Vision
  • Proposals/Negotiations/SOWs

Professional Experience

2012PRESENT

EXECUTIVE DIRECTOR

HCR ManorCare Toledo, OH

Manage team of six (6), including one (1) manager, responsible for supporting an organization of 55K, budget of $2.5M, and company including two (2) public charities and the HCR ManorCare Foundation (HCR ManorCare). Oversee program development and expansion leadership. Direct 60 fundraising solicitation licenses in 32 states for two (2) public charities.

  • Integrated data flow of previously completely separate systems, IVR, interactive text, email, and online donation options using zero code.
  • Managed 400+ users and 55K employee contact records weekly, by implementing Salesforce Enterprise as the primary platform.
  • Automated production of thousands of physical thank you and acknowledgement donation letters weekly with dynamic content
  • Processed 4K forms using one (1) FTE in < a week with no manual data entry, by implementing Scantron-like bubble forms for straight through scan-to-data imports to Salesforce.
  • Eliminated the need for manual intervention, by designing an on-demand donation payroll deduction integration between PeopleSoft and Salesforce, for 55K employees.
  • Reduced the work of one (1) FTE to a 10 minute task, by automating a 1-click solution to email 85 different weekly spreadsheets, listing thousands of donations to hundreds of individuals.
  • Implemented 2-factor authentication with FIDO U2F Yubico hardware tokens, securing all Cloud-based accounting and tracking systems.
  • Developed online application portals, for 12 different grant programs for two (2) public charities and a corporate foundation.
  • Decreased full-time resources to < 10 hours/week for daily and month-end processes, by implementing automation and electronic payments.
  • Reduced labor costs 40% over 4-years, expanded business, and increased work volume, by using automation for processes and capabilities.
20032011

BUSINESS ANALYST/PROJECT MANAGER

HCR ManorCare Toledo, OH

Expert in blending business and technical needs for project implementation and business processes. As a trusted advisor, manage internal and external relationships, facilitate needs assessment, and justify process improvements to optimize department operations.

  • Consulted for finance, treasury, legal, accounting, tax, and planning pertaining to technology and supported processes.
  • Enhanced processes for a treasury workstation cash management system.
  • Defined requirements and managed implementation for a stock option/RSU tracking system and an electronic capital request workflow system.
  • Managed the complex implementation of skilled nursing and assisted living budgeting models for 500 locations.
  • Streamlined the payment process for legal and AP using electronic invoicing, as the Project Manager and Business Analyst.
  • Solved the budget model process pain points, by integrating home health and rehabilitation business lines.
  • Launched a new customer-focused Internet site, by defining requirements including focus groups.
20002003

IT MANAGER/GLOBAL PROJECT MANAGER

WACKER CHEMIE GMBH

Managed cost center operations, such as budget, procurement, and strategic roadmap. Identified IT solutions for business needs. Performed training and performance evaluations for personnel.

  • Drove negotiations for a critical hardware agreement between Dell and IBM, utilized for a global implementation of 32 countries.
  • Designed a business case justification proposal for a $10M SAP implementation, approved and implemented in the United States and Germany.
19962000

INTEGRATION CONSULTANT

SARCOM INC.
  • Dedicated resource designing and recommending software and hardware solutions to drive sales for 9 SARCOM account representatives.
  • Coordinated resources for implementation and served as mentor of support engineers for technical needs.

Education & Professional Development

Master of Business Administration

University of Michigan

Bachelor of Science in Business Administration

Heidelberg College

Six Sigma Green Belt Training

Business Process Management Training

Business Process Renewal Group

Numerous IT Certifications

Software/Hardware Vendors

Series 6 Securities License

National Association Security Dealers

Life/Health Insurance License

State of Ohio