About Me

Hospitality Professional passionate about Customer Service and Guest Satisfaction.

Feel free to visit my linkedIn page for my full experience details. 

Work History

Work History
Sep 2013 - Present


Paiza Club at The Venetian® Macao-Resort-Hotel

- Responsible to provide a top and personalized service to our company's ultra VIP´s which include: High Rollers, World class A list celebrities and Top company executives

- Establish relationship with guests, collecting and updating data such as personal information, preferences, practices and hobbies on guest profile through internal software

- Perform as a 24 hour Personal Butler to VIP/VVIP

- Create an atmosphere that makes a "WOW" impression on the guests and memorable experience through personal service

Jan 2013 - Jul 2013

F&B Supervisor INOV Contacto - Management Trainee

The Venetian® Macao-Resort-Hotel

-Assist our Beverage Operations management team, either in Casino Operations or one of ourhandled outlets with the following main activities:-Operational Team Leading and Management as a Supervisor-As a service industry team member, provide our guests with personalized attention and service, either regarding our department or property- Handling guest complaints and provide service recovery- Improve the average revenue per guest especially through cross selling or up-selling techniques

May 2011 - Jan 2013

Billing and Payments Team Supervisor

HotelShop - Procurement Consortium

- Improved the team efficiency and increased the ratio of processed bills per team member- Created a leaner operation and improved Standard Operational Procedures- Coordinate the billing and payments team - Responsible for the processing of payments for our Associated Hotels (about 150) to the contractedsuppliers (about 140), dealing alone with more than 7 million euro per year in bank transfers- Ultimate internal complaint manager and problem solver with regards of the billing issues between our suppliers and Associated Hotels

Oct 2010 - Apr 2011

Billing and Payments Technician

HotelShop - Procurement Consortium

- Administrative duties in general-Introduce our concept to potential associated partners when solicited -Product/services research solicited by current Associated partners -Solve billing related problems -Inform our associated partners regarding payment dates and amount due-Contact point between supplier and associated partners -Knowledge of product/service available from each individual supplier -Inform supplier regarding unpaid bills, payment dates and expected amount to be paid-Billing treatment (upload to our bill management system, review payment invoices with corresponding bills, and send to associated partners for future payment)- Support and prepare seminars, workshop and other company’s events- Ensure mailing and expedition of promotional material

Jan 2010 - Jul 2010

Disney College Program - Cast Member

Walt Disney World

- Supported Disney Store Mission, “Creating Magical Moments for Guests of all Ages” - Connected with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions - Contributed to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience - Took a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping - Performed cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service - Drove Store results by suggesting additional items to Guests to meet their needs - Ability to demonstrate strong Guest-focused engagement on and off the sales floor - Able to receive feedback and take action when appropriate 


Jan 2010 - Jul 2010

Hospitality Management

East Carolina University

Hospitality Management course tailor made for Disney International College Program

- Case studies on the various hotels and resorts of the Walt Disney Company

- People and team management concepts

- Case studies about Guest Service and guest recovery

Oct 2008 - Aug 2009

Post Graduation in Post Graduation in Food Quality and Safety in Cookery

Estoril Higher Institute for Tourism and Hotel Studies

Identify the hazards and risks within the food chain.
Propose and implement control mesures, in order to reduce/eliminate food poisonings and other food
safety related concerns.

Oct 2005 - Aug 2008

Ba Cookery and Food Production Management

Estoril Higher Institute for Tourism and Hotel Studies

Management of food production areas in the catering industry (traditional, collective and industrial areas); technical skills for: Restaurant Management, food production, dealing with food and safety systems and procedures, gastronomy, nutrition, and production management.

Language Skills

Portuguese - Mother Tongue

English - Excellent

Spanish - Fluent

French - Intermediate 

Cantonese - Basic User