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Work experience

Jan 2010Present

Director of Sales and Marketing

Boracay Beach Club

• Sales and Marketing BBC hotel rooms worldwide with particular emphasis on Russian market

• Negotiating the contracts with TOs and TAs

• Arranging on-line advertising

• Overseeing up-dating BBC website

• Sales and Marketing of BBC timeshares worldwide

• Listing BBC timesharing on appropriate websites

• Negotiating timeshare partnerships with timesharing sites

• Following up on sales leads with former guests

Dec 2008Dec 2009

Front Office Manager

Radisson Hotel Bangkok

• Managing and overseeing the Front Office, Guest Relations and Concierge staff in executing their tasks

• Reviewing day’s expected arrivals and departures and ensuring VIP’s special requests and greeting them

• Acting as Manager on Duty and responding to emergency calls and unusual requests

• Building the Front Office team and leading it in providing personal and distinctive guest service

• Maintaining departmental budget

• Weekly conducting Front Office Meeting

• Developing and implementing processes and procedures which support achievement of service and financial goals

• Conferring and cooperating with other department heads to ensure coordination of hotel activities

• Participating in the development of business strategies which are aligned with overall objectives of the hotel

• Russian and French translations/interpreting

Dec 2007May 2008

Front Office Executive Responsible for Russian Cliental

L’Arboisie de Château et Résidence à Megève (France)

• Assisting in all aspects of preparing and open the Front Office of a brand new hotel

• Attending to the special needs of the Russian guests

• Pre-arrival review of guest’s files to know guest’s preferences and specific needs

• Welcoming and registering guests

• Showing guests their rooms and familiarizing new guests with hotel’s amenities and services

• Preparation of packages for guests

• Attending to guests’ needs, wishes & special requests

• Making reservation when reservation department is unavailable.

• Organizing reception desk

• Client bill preparation and check-out

• Promoting the hotel’s services

• Resolving guest complains

• Concierging

• Developing the Russian market

• Interpreting/translating: English-French-Russian

Education

French certificate of Tourism and Hotel Business with favorable recommendation

Paris Chamber of Commerce and Industry

French certificate of Tourism and Hotel Business with favorable recommendation

Oct 2006Oct 2007

MBA

l’Ecole Maxim's Internationale de Paris

Hotel Management & Marketing

Market research:

- Thesis: “The Development of the Russian Luxury Tourism Market in Parisian 4 and 5 Star Hotels”

- Study “Chain Hotels in St. Petersburg, Russia”

See: http://www.olinka.info/

Sep 2000Jun 2005

MA

Gerzena Teachers’ University (St. Petersburg, Russia)

Honors Masters of Arts as a Teacher & Speech Therapist

Skills

Computer
Opera, Fidelio, Amadeus Office 2010 (Word, Excel, PowerPoint, Access), Adobe Reader, Photoshop, DreamWeaver, FineReader, Internet Explorer, FireFox Web-design  
Languages
Fluent: English, French, Russian Some: Thai
Guest Relations
• Assisting in all aspects of preparing and open the Front Office of a brand new hotel • Attending to the special needs of the Russian guests • Pre-arrival review of guest’s files to know guest’s preferences and specific needs • Welcoming and registering guests • Showing guests their rooms and familiarizing new guests with hotel’s amenities and services • Preparation of packages for guests • Attending to guests’ needs, wishes & special requests • Making reservation when reservation department is unavailable. • Organizing reception desk • Client bill preparation and check-out • Promoting the hotel’s services • Resolving guest complains • Concierging • Developing the Russian market • Interpreting/translating: English-French-Russian  
Hotel Front Office Management
• Managing and overseeing the Front Office, Guest Relations and Concierge staff in executing their tasks • Reviewing day’s expected arrivals and departures and ensuring VIP’s special requests and greeting them • Acting as Manager on Duty and responding to emergency calls and unusual requests • Building the Front Office team and leading it in providing personal and distinctive guest service • Maintaining departmental budget • Weekly conducting Front Office Meeting • Developing and implementing processes and procedures which support achievement of service and financial goals • Conferring and cooperating with other department heads to ensure coordination of hotel activities • Participating in the development of business strategies which are aligned with overall objectives of the hotel • Russian and French translations/interpreting  
Hotel Sales & Marketing
• Sales and Marketing BBC hotel rooms worldwide with particular emphasis on Russian market • Negotiating the contracts with TOs and TAs • Arranging on-line advertising • Overseeing up-dating BBC website • Sales and Marketing of BBC timeshares worldwide • Listing BBC timesharing on appropriate websites • Negotiating timeshare partnerships with timesharing sites • Following up on sales leads with former guests  

Interest

Cultural exchange, travel

Art, Ballet, Opera, Theatre (acting classes for 2 years), Music: Classical and Jazz

Sport (Volley-ball, 5 years; Karate, 1 year)

Objective

With experience as the Director of Sales and Marketing in the Boracay Beach Club (current), Front Office Manger in the Radisson Hotel Bangkok (2008/9), the Front Office Executive Responsible for Russian Cliental in the L’Arboisie de Château et Résidence à Megève,France (2007/8), the assistant of Russian market specialist in the Warwick Westminster Opera, Paris, France (2007), and experience as a receptionist in the Ritz Paris (2006), I am seeking a position in Hotel or Front Desk Management or Sales & Marketing.

Certifications

Apr 2006May 2006

French certificate of Tourism and Hotel Business with favorable recommendation

Paris Chamber of Commerce and Industry