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A+, Network+, Security+ certified IT technician. Expert in the installation, configuration, and repair of computer systems and networks. Adept in the use of Windows XP/7 and Mac OS X 10.5 and above. Excellent communication, diagnostic, and troubleshooting skills. Keen for new experience and responsibility. Highly trainable, adaptable, and flexible.

Work experience

Help Desk Analyst

Fordham University

- Assisted 20-30 users a day over the phone with issues ranging from suspected malware infections to e-mail client configurations to access to the Fordham portal

- Monitored and tracked IT service requests through BMC Service Desk ticketing system

User Support Specialist

Fordham University

- Communicated with end-users to identify issues and address reported concerns

- Installed and configured PCs, iMacs, and printers

- Troubleshot malfunctioning PC, Mac systems and HP, Epson printers - Installed user-requested software such as Adobe Acrobat Pro, Dreamwaver, and Microsoft Office 2007/2010 - Cleaned virus and other malware infections on user machines - Set up smartphones (iOS and Android) to access Fordham email
Jan 2011Dec 2011

Active Directory Migration Project Team Lead

Fordham University

- Led one of the teams tasked with the migration of approximately 1000 PCs/Macs to the Fordham domain

- Ensured the completion of surveys and migrations scheduled for the day

- Acted as contact person for technicians concerning issues that came up during the survey or migration process

- Contacted clients via email and phone to schedule appointments for surveys and migrations

- Included all the responsibilities of a User Support Specialist (see below)



- Microsoft Windows XP/7, Mac OS X 10.5 and above, Linux Mint 11 and above - Microsoft Office 2003/2007/2010, LibreOffice - Microsoft Outlook 2007/2010, Mozilla Thunderbird 3.0 and above, Lotus Notes 7/8, Mac Mail - Norton Ghost, Clonezilla
- Install and test hard drives, RAM, expansion cards, and peripheral devices - Set up, configure, and repair HP, Epson printers connected locally and via network
-Ensure data integrity through the use of anti-virus, anti-malware, and firewall programs (Symantec Endpoint Protection, Malwarebytes, Combofix, Windows Defender Offline) - Secure local user data through use of NTFS/share permissions and encryption - Perform data wiping, disk defragment, and disk cleanup
Networking and Security
  - Maintain PC and network security through operating system and program updates - Configure network routers through secure WEP, WPAx, MAC filtering, and SSID  


Security+ Certification


Network+ Certification


A+ Certification