Customer Service Manager
Intelligent Electronics (1992 - 1995)
- Exceeded quarterly sales targets of computer software to prospects and customers in Western region of US.
Developed programs, tools and resources that aligned field operations with corporate strategy.
Developed Knowledge Management strategies and programs that improved the efficiency of sales and marketing operations.
Seasoned professional with 17 years experience managing strategic initiatives, programs and projects that resolve complex business challenges, foster collaboration and exceed expectations in fast-paced business environments. Recognized for the ability to build rapport, gain confidence and effectively communicate with clients, management, peer and direct reports. Demonstrates the ability to consistently identify, define and promote best practices that support personal development and organizational excellence by improving productivity, reducing costs and enhancing customer, employee and employer satisfaction. These qualities are reflected in a solid performance record spanning multiple business functions and organizations punctuated by accolades, awards and promotions to roles of increasing responsibility.